Service Appointment Coordinator

2 days ago


Glen Allen, Virginia, United States Richmond Ford West Full time
About Richmond Ford West

We are a top-performing Business Development Center in the nation, recognized as "Dealer of The Year" by Time Magazine and "Best Place to Work" by the Richmond Times Dispatch. Our state-of-the-art facilities and family-owned organization promote a culture of growth and development.

Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Service Appointment Coordinator. As a customer advocate, you will be responsible for scheduling over 1,000 service appointments per month, answering inbound phone calls, and verifying online scheduled appointments.

Key Responsibilities
  • Schedule service appointments for Richmond Ford Lincoln and Richmond Ford West
  • Answer inbound phone calls to set appointments or transfer to the correct party
  • Make outbound calls to confirm next-day appointments and create service appraisals for the sales floor
  • Verify online scheduled appointments
  • Answer inbound website chats
  • Call customers to schedule recalls
  • Communicate effectively with the parts and service departments
Requirements
  • Hospitality experience preferred
  • Committed to customer service and satisfaction
  • Enthusiastic work ethic
  • Team Player
  • Attention to detail and ability to multi-task
  • Professional in personal appearance and attitude
  • Excellent oral and written communication skills
  • Available for full-time employment, including Saturdays
  • Authorized to work in the USA
What We Offer
  • Competitive compensation
  • On-site phone and system training
  • Commission opportunities based on service appraisals performed and sold by the sales floor
  • Career growth opportunities
  • A supportive and dynamic work environment
Interview Process

The interview process typically takes 1-2 weeks and includes a pre-screen survey, phone interview, in-person interview, personality assessment, background check, driving record assessment, and drug screening.



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