Customer Service Representative

1 week ago


Azusa, California, United States Banks Power Full time
{"title": "Customer Service Representative", "description": "Delivering Exceptional Customer Experiences

Banks Power is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing world-class service to our customers, ensuring their needs are met and exceeded.

Main Responsibilities
  • Respond to customer inquiries in a timely and professional manner, addressing their concerns and resolving issues efficiently.
  • Investigate and resolve customer complaints, ensuring a high level of satisfaction and loyalty.
  • Collaborate with internal teams to resolve complex customer issues, ensuring seamless communication and resolution.
  • Develop and maintain a deep understanding of our products and services, enabling you to provide expert advice and guidance to customers.
  • Continuously improve customer service processes and procedures, identifying areas for enhancement and implementing changes to drive excellence.
Qualifications
  • Minimum two years' experience in a high-volume customer service environment.
  • Excellent communication and problem-solving skills, with the ability to build rapport with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Strong technical knowledge of gasoline and diesel trucks and motor homes, with a passion for delivering exceptional customer experiences.
What We Offer
  • A competitive hourly rate of $20-$22 USD.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) matching program and employee assistance program.
  • A dynamic and supportive work environment, with opportunities for growth and development.

Banks Power is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and passion for delivering exceptional customer experiences.", "company": "Banks Power", "location": "Azusa, CA"}



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