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Customer Service Representative
2 months ago
Customer-Centric Opportunity
Farmers Insurance- Gricelda Huerta Agency is seeking a dedicated Full-Time Account Manager to maintain strong customer relationships and ensure high satisfaction levels. As an Account Manager, you will play a key role in expanding our customer base.
Benefits
- Competitive Hourly Salary + Bonus Opportunities
- Generous Paid Time Off
- Flexible Work Schedule
- Comprehensive Health Insurance
- Robust Retirement Plan
Responsibilities
- Process customer policy changes
- Collect all necessary documents from clients
- Handle incoming claim calls and follow up as needed
- Address customer queries and requests promptly
- Assist customers in making premium payments
- Update and verify customer information accurately
- Provide excellent phone etiquette and customer service
- Stay informed about new products and services
Requirements
- Demonstrated willingness to learn and adapt
- Strong multitasking and organizational skills
- Excellent communication and interpersonal abilities
- Proficient in business writing and editing
- Problem-solving skills and team player attitude
- Active Property & Casualty insurance license
- Valid Life & Health Insurance license
- Prior sales experience preferred
- Bilingual in English and Spanish