E-Commerce Customer Service Specialist
6 days ago
We are seeking a highly skilled and experienced E-Commerce Customer Service Specialist to join our team at American Filter Company.
Key Responsibilities:
Product Management: Add and edit products on Amazon, Amazon FBA, and Ebay, as well as manage the website shopping cart backend admin.
Shipping and Logistics: Pack and ship online orders efficiently and effectively.
Customer Service: Provide exceptional customer service via phone and email, addressing inquiries regarding inventory, orders, and products.
Order Processing: Assist customers with order-related issues and process orders accurately.
Packing and Shipping: Pack and ship products in a timely and professional manner.
Requirements:
Language Skills: Fluent English and excellent communication skills.
E-Commerce Experience: Working knowledge of Amazon, Ebay, and other e-commerce sites is essential.
Technical Skills: Familiarity with shipping software, such as Stamps.com or Shipstation, and basic knowledge of EDI software.
Organizational Skills: Ability to multitask, troubleshoot, and maintain a professional demeanor.
Computer Skills: Excellent computer skills, including Microsoft Office, and proficiency in graphic software such as Photoshop and Illustrator.
Working Hours: Monday through Friday, 7:30 AM to 4:00 PM. Full-time and part-time positions available.
Salary: $20.00 per hour, with higher pay for exceptionally experienced and talented candidates.
Job Type: Full-time and part-time available.
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