E-commerce Operations Customer Care Associate

2 weeks ago


Azusa, California, United States Express Employment Professionals Defunct Full time
Position Overview: We are seeking a dedicated and enthusiastic E-commerce Customer Support Specialist to join our team. The successful candidate will be instrumental in delivering exceptional customer service and ensuring a seamless online shopping experience.

Benefits and Features:
  • Paid holidays, vacation, and sick leave
  • Comprehensive health, vision, dental, FSA, and life insurance plans
Compensation: $21.00-$24.00 DOE

Key Responsibilities:
  • Oversee the complete order management process, ensuring efficient order processing, fulfillment, and shipping while maintaining high customer satisfaction levels.
  • Monitor and manage inventory levels, collaborating with relevant teams to maintain stock availability and implement strategies to prevent stockouts and excess inventory.
  • Update and maintain the e-commerce platform, including product listings and catalog expansion, while working with the IT team to resolve any technical issues.
  • Serve as the primary point of contact for customer inquiries, addressing issues and escalating cases as necessary, while actively seeking customer feedback to enhance the shopping experience.
  • Conduct regular audits of shipping processes to ensure carrier efficiency and monitor distribution center operations.
  • Collaborate with cross-functional teams on various marketing and e-commerce initiatives to align strategies with overall business goals, contributing insights for continuous improvement.
  • Manage monthly analytics and key performance indicators in operations while supporting marketing objectives.
Qualifications:
  • Strong analytical skills with the ability to interpret data and make informed decisions.
  • Proven experience in e-commerce operations, preferably within the consumer goods sector.
  • Excellent communication and interpersonal skills, with a focus on collaboration across teams to deliver high-quality customer service.
  • Detail-oriented, with the ability to adapt to a fast-paced environment while managing multiple priorities.
  • Familiarity with online marketplaces and shopping cart platforms.
  • Proficiency in Microsoft Office Suite.
  • Experience in website development and digital marketing, including asset creation and enhancement of digital presence.
About Us: We pride ourselves on providing personalized service tailored to the unique needs of our clients and candidates. Discover how we can assist you in advancing your career.

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