Pet Care Team Lead

4 weeks ago


Hamilton, Ohio, United States Banfield Full time
Job Summary

The Shift Lead is a vital member of our veterinary hospital team, responsible for ensuring the smooth operation of our practice during their shift. This role requires strong communication and leadership skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Assist the Practice Manager and Chief of Staff in guiding the team to maximize productivity and profitability.
  • Ensure effective communication with all clients and internal stakeholders and colleagues.
  • Supervise the team during their shift, ensuring quality medical care, exceptional client service, and maximum productivity.
  • Help create an environment where the team can deliver quality, efficient, and effective veterinary care to pets.
  • Provide professional, efficient, and exceptional client service, ensuring all associates do the same.
  • Assist in effectively scheduling associates to meet client needs, while proactively planning time off and CE scheduling.
  • Ensure compliance with all practice policies and procedures.
  • Ensure adherence to Banfield dress and grooming guidelines.
Requirements
  • Believe in the importance of preventive care for pets.
  • Embrace and thrive on providing exceptional client and pet experiences.
  • Be available to work weekend and evening shifts.
  • Be comfortable working in an environment with loud noise and strong smells.
  • Be 18 years of age or older.
  • Have a minimum of two years of veterinary hospital experience.
About Banfield

Banfield Pet Hospital is a leading provider of veterinary care, dedicated to delivering exceptional service and quality care to pets and their owners. We are committed to creating a positive and supportive work environment, where our team members can grow and develop their skills.

We are an equal opportunity employer, and we welcome applications from diverse candidates. If you are passionate about preventive pet care and want to join a dynamic team, please apply today.


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