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Overnight Customer Service Representative

2 months ago

Helena, Montana, United States PF Management Group Full time
Job Summary

We are seeking a highly motivated and customer-focused Overnight Customer Service Representative to join our team at PF Management Group. As a key member of our overnight operations, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Provide a superior level of customer service to members, prospective members, and guests, ensuring a positive member experience.
  • Closing the day's shift, including creating an accurate bank deposit and maintaining the cleanliness standards of the club.
  • Follow the 10/5 Rule: intentionally acknowledge anyone within 5 feet, whether they're coming in/leaving the Club, out on the floor, or up at the Front Desk.
  • Conduct accurate Tours and Info. Calls for Prospects through memorization of specific scripts.
  • Handle all Front Desk activities, including personalized check-ins, addressing security issues, and answering phones in a friendly manner.
  • Take Prospects and Guests on tours, educate on membership options, and get them signed up.
  • Facilitate updates to Member accounts, respond to member questions and concerns, and elevate to Assistant Manager or Manager as needed.
  • Operate tanning booths and other amenities for Black Card Members.
  • Assist in maintaining the cleanliness of all aspects of the club.
  • Communicate and coordinate with the day shift and overnight support positions to ensure seamless club operations.
Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, be able to work independently, and be able to multitask in a fast-paced environment.

We offer a competitive salary, employee discounts, free food & snacks, and free uniforms. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply today.