Customer Service Representative

4 weeks ago


Helena, Montana, United States State of Montana Full time

The State of Montana is seeking a highly skilled Customer Service Representative to join our team in Helena. As a key member of our Education and Communications Bureau, you will be the primary contact for retirement plan members and employers, providing exceptional customer service and support.

Responsibilities include answering questions and providing information related to member accounts, running benefit estimates, discussing plan choice elections, membership service time, employer enrollments, payroll processing, and adjustments.

Requirements include two years of post-secondary education in business or a closely related field, one year of directly related work experience, and the ability to protect confidential information, maintain a positive attitude, and solve problems using sound judgment.

We offer a competitive benefits package, including work/life balance, health coverage, retirement plans, paid vacation, sick leave, and holidays. Additionally, employment with the State of Montana may qualify you for Public Service Loan Forgiveness (PSLF).

Please note that this position requires the successful completion of a criminal background check and is posted until filled. Only online applications are accepted.



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