Customer Service Representative

1 day ago


Helena, Montana, United States PF Management Group Full time
Member Services Representative

We are seeking a highly skilled and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests, ensuring a positive and memorable experience.

Key Responsibilities:

  • Provide exceptional customer service and support to members and guests, responding to their inquiries and resolving issues in a timely and professional manner.
  • Manage the front desk area, including checking members in, processing transactions, and maintaining a clean and organized environment.
  • Utilize our point-of-sale system to assist with membership sales, changes, and billing inquiries.
  • Conduct regular facility cleaning and maintenance tasks, including mopping, trash removal, and equipment cleaning.
  • Collaborate with colleagues to achieve team goals and objectives, promoting a positive and supportive work environment.

Requirements:

  • Customer service background and experience in a fast-paced environment.
  • Basic computer proficiency and ability to learn new systems.
  • Passion for fitness and health, with a positive and upbeat attitude.
  • Strong communication and interpersonal skills, with the ability to interact with members and colleagues in a professional and courteous manner.
  • High School diploma or equivalent required.

Why Join Planet Fitness?

As a Member Services Representative at Planet Fitness, you will have the opportunity to contribute to creating a healthier planet, one member at a time. You will work with a dynamic and supportive team, enjoying a fun and rewarding work environment. If you are passionate about delivering exceptional customer service and promoting a positive member experience, we encourage you to apply for this exciting opportunity.



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