Customer Service Representative
1 day ago
We are seeking a highly skilled and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests, ensuring a positive and memorable experience.
Key Responsibilities:
- Provide exceptional customer service and support to members and guests, responding to their inquiries and resolving issues in a timely and professional manner.
- Manage the front desk area, including checking members in, processing transactions, and maintaining a clean and organized environment.
- Utilize our point-of-sale system to assist with membership sales, changes, and billing inquiries.
- Conduct regular facility cleaning and maintenance tasks, including mopping, trash removal, and equipment cleaning.
- Collaborate with colleagues to achieve team goals and objectives, promoting a positive and supportive work environment.
Requirements:
- Customer service background and experience in a fast-paced environment.
- Basic computer proficiency and ability to learn new systems.
- Passion for fitness and health, with a positive and upbeat attitude.
- Strong communication and interpersonal skills, with the ability to interact with members and colleagues in a professional and courteous manner.
- High School diploma or equivalent required.
Why Join Planet Fitness?
As a Member Services Representative at Planet Fitness, you will have the opportunity to contribute to creating a healthier planet, one member at a time. You will work with a dynamic and supportive team, enjoying a fun and rewarding work environment. If you are passionate about delivering exceptional customer service and promoting a positive member experience, we encourage you to apply for this exciting opportunity.
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