Customer Service Representative
2 hours ago
About the role: Customer Service Representative
As a Customer Service Representative at Global Channel Management, you will be responsible for providing exceptional customer service to our clients.
Key responsibilities include:
- Responding to customer inquiries and resolving issues in a timely and professional manner.
- Gathering information and assessing customer needs to provide accurate and helpful solutions.
- Providing clear and concise information about the status of a claim or Medicaid members.
- Enrolling and un-enrolling clients, and if applicable, everyone on the case by phone or paperwork with a provider.
Requirements:
To be successful in this role, you will need to have:
- 1 year of medical insurance or medical office experience.
- Excellent verbal and written communication skills.
- Ability to communicate clearly and confidently.
- Ability to multi-task and analyze new situations.
- Ability to remain calm under pressure and adapt to new technologies.
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