Customer Service Representative
3 weeks ago
About the Job
We are seeking a skilled Customer Service Representative to join our team at Global Channel Management. As a key member of our call center team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Respond to telephone inquiries and complaints using standard scripts and procedures.
- Gather information, assess customer needs, research/resolves inquiries and logs customer calls.
- Provide clear and concise information about the status of a claim or Medicaid members.
- Enroll/un-enroll clients, and if applicable everyone on the case by phone or paperwork with a provider.
Requirements
- 1 year medical insurance or medical office experience.
- MS Office skills.
- 10-key by touch.
- Excellent verbal and written communication skills.
- Ability to communicate clearly and confidently.
- Ability to multi-task.
- Ability to analyze new situations and apply problem-solving skills.
- Ability to relate to the customer.
- Ability to remain calm under pressure.
- Ability to adapt to and incorporate new technologies.
- Ability to learn from past mistakes (and Successes).
- Ability to manage time effectively.
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