Sales Support Specialist
2 weeks ago
At Montage International, we are committed to creating something unique and inspiring, and it requires dedicated individuals to help realize our vision.
We have cultivated a culture that emphasizes a core principle we embrace daily: pursue what you love.
If this resonates with you, we are eager to consider your application.
We encourage applicants with disabilities and provide reasonable accommodations as necessary. Please engage with our hiring managers during the selection process.
Sales Coordinator Overview
The Sales Coordinator plays a crucial role in supporting the Sales Department's daily operations, ensuring alignment with the department's long-term objectives.
- Deliver exceptional customer service to clients and their guests, managing both third-party and direct bookings.
- Maintain the visibility and integrity of our department throughout the organization, fostering collaboration to ensure clients receive the promised service.
- Build and nurture long-term relationships with our accounts.
- Assist in Sales initiatives within the Sales Office, including daily client service and acting as an internal sales contact, particularly when sales representatives are unavailable.
- Support preparations for travel and trade shows.
- Prior experience as a Sales Coordinator in an upscale or luxury hotel environment is preferred.
- A Bachelor's Degree is advantageous.
- Minimum of two years of customer service experience in a hotel setting.
- Proficiency in the primary language(s) used in the workplace is essential.
- Strong verbal and written communication skills are required to facilitate effective interactions.
- Ability to independently address customer needs and resolve complaints.
- Capability to set and achieve goals, identify account development opportunities, and work autonomously with minimal supervision.
- Basic computational skills and proficiency in computer applications, including accounting software, Microsoft Word, Excel, and Delphi.
- Mathematical skills and budget analysis capabilities are necessary.
Most tasks are performed indoors at a desk with a controlled environment. Candidates must be able to sit for extended periods, with walking and standing required throughout the day. Occasional lifting of up to 15 lbs may be necessary. The role demands good hearing and visual acuity for effective communication with guests and team members.
Montage International is proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and conduct pre-employment substance abuse testing.
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