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Technical Sales Support Specialist

2 months ago

Chicago, Illinois, United States WorldLink Full time
Job Overview
POSITION: Technical Sales Support Specialist

EMPLOYMENT TYPE: Full Time (W2)

WORKING ENVIRONMENT: Remote

ABOUT WorldLink:

WorldLink is a dynamic and expanding technology firm leading the charge in digital transformation. Our expertise ranges from tailored software solutions to cloud services, and from extensive data analytics to advanced cognitive computing. We empower organizations to leverage the latest digital innovations to drive growth and create value.

Our culture is built on collaboration, respect, and a balance of hard work and enjoyment. We foster an environment of experimentation and continuous improvement.

We are committed to our employees' development and career progression, prioritizing teamwork and a competitive spirit. Our team is grounded in humility yet driven by ambition, tackling challenging problems with enthusiasm. If you are passionate about your work and seek a vibrant, non-bureaucratic environment, WorldLink could be your ideal workplace.

WHO we seek:

We are in search of a Technical Sales Support Specialist to enhance our team.

Key Responsibilities:
  • Assist with events, trade shows, and training initiatives.
  • Serve as a technical resource for Digital Display Solutions and other Digital Signage offerings for our North American sales teams and partners.
  • Deliver pre-sales technical assistance to North American sales subsidiaries, system integrators, and end customers.
  • Guide subsidiaries and system integrators on model selections, specifications, and product inquiries.
  • Support system integrators and end customers with the setup and application of software and service solutions, including Samsung VXT, Lynk Cloud, and Tizen platform (SSSP).
  • Provide Tier 1 pre-sales technical support for LCD Signage, LED, Monitors, Hospitality TV, Solutions, and Pro Services in North America.
  • Ensure timely and proactive pre-sales technical support to:
  • Internal Sales Teams
  • North America Business Development Managers
  • Collaborate with key industry partners in the Digital Signage marketplace and offer proactive market insights to Product Managers and Subject Matter Experts.
  • Participate in and support company and partner events.
Required Qualifications:
  • 0-2 years of relevant experience.
  • Bachelor's Degree in a related discipline.
  • Technical background and interest in IT, IP networks, Digital Signage, and/or the Display industry.
Essential Skills and Attributes:
  • Self-driven individual capable of thriving in both team-oriented and independent settings.
  • Detail-oriented with strong organizational capabilities.
  • Able to operate effectively in a fast-paced environment.
  • Ability to work with minimal supervision and exercise discretion.
  • Strong verbal and written communication, problem-solving, and interpersonal skills.
  • Willingness to work beyond standard hours as needed for support and deployments in North America.
  • Frequent domestic travel is required.
Physical Requirements:

The physical demands outlined here are representative of those that must be met by the employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While executing the responsibilities of this position, the employee may be required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, twist, walk, use hands to manipulate objects, tools, or controls, reach with hands and arms, climb stairs or ladders, talk or hear, and lift up to 20 pounds. Specific vision abilities required include the ability to distinguish objects using sight. The role involves operating a computer keyboard and viewing a video display terminal for a significant portion of the workday, including extended periods. This position demands considerable visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.

Work is performed under time constraints and stress, which are typically periodic or cyclical, including time-sensitive deadlines, intellectual challenges, and project management timelines. Additional hours beyond the standard schedule and occasional travel may be necessary.

WHAT we offer:

During the interview process, our team will provide details about our competitive benefits and career development opportunities. Highlights include:
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Life & Accidental Death & Dismemberment Insurance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
  • 401(k) Plan
WHAT you should be aware of:

Our success is rooted in our people. We value diverse perspectives and unique experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at WorldLink are based on qualifications, merit, and business needs. We strive to maintain our diverse organizational footprint by providing opportunities for all individuals. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, including pregnancy and gender identity, age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Individuals with disabilities who require assistance with any part of the application process should reach out to us.

This job description outlines the primary responsibilities and duties of the role but is not intended to be an exhaustive list of all tasks.