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Commercial Sales Support Specialist

2 months ago

Chicago, Illinois, United States Lightology Full time
About the Role

Lightology is seeking a highly organized and customer-focused Sales Support Specialist to join our team. As a key member of our commercial sales team, you will play a pivotal role in providing exceptional customer service and support.

Key Responsibilities
  • Request for Quote (RFQ) Coordination: Coordinate RFQ processes with vendors to ensure competitive pricing and timely responses.
  • Sign-Offs for Accounts: Facilitate approval processes for web, house, and National Sales accounts to ensure smooth account management.
  • Large Quote Follow-Up: Follow up on large quotes to ensure customer satisfaction and facilitate the closing of sales.
  • Project Support and Collaboration: Act as the primary contact for all customer interactions after an order is placed, handling inquiries related to orders, stock, and delivery.
  • Order Fulfillment Coordination: Oversee sales consultant's open orders and collaborate with internal and external teams to ensure clear communication from order placement to final delivery.
  • Manage Open Orders and Handle Discrepancies: Monitor open orders, address any discrepancies, and resolve issues swiftly.
  • Handle Returns and Troubleshoot Issues: Manage returns and exchanges, troubleshooting basic technical lighting issues when necessary.
  • Prompt Shipping Updates: Work closely with internal and external vendor logistics teams to provide customers with accurate shipping and delivery information.
  • Provide Technical Information: Assist customers by offering technical details and selection options based on their needs.
  • Winback Campaign Management: Initiate and execute campaigns to re-engage former customers and prospects.
  • Handle Escalated Inquiries: Act as the primary contact for escalated customer issues, ensuring swift resolution and maintaining a positive customer experience.
Requirements
  • Friendly Demeanor: Friendly demeanor with a customer-first attitude.
  • Highly Organized: Highly organized, self-starter with attention to detail and a commitment to accuracy in all tasks.
  • Strong Multitasking Skills: Strong multitasking skills, capable of managing multiple projects efficiently.
  • Thrives in a Fast-Paced Environment: Thrives in a fast-paced, deadline-driven environment.
  • Quick to Learn: Quick to learn new computer programs and adapt across various platforms.
  • Previous Experience: Previous experience in sales support or inside sales roles preferred.
  • Familiarity with Order Management: Familiarity with order management, trade account nurturing, and basic technical troubleshooting.
  • Excellent Communication Skills: Excellent communication and problem-solving skills.
Benefits
  • Health, Dental, and Vision Insurance: Health, Dental, and Vision Insurance enrollment on the 1st of the month after 30 days of employment.
  • 401(k) Retirement Plan: 401(k) Retirement plan after 6 months of employment.
  • Vacation Paid Leave: Up to 80 hours of accrued Vacation Paid Leave, prorated your first year.
  • Paid Sick Time: State and locally-regulated Paid Sick Time.
  • Paid Company Holidays: Paid Company Holidays, after 30 days.
  • Short Term, Long Term Disability, Life, and AD&D Insurance: Short Term, Long Term Disability, Life, and AD&D optional Insurance benefits the 1st of the month after 30 days of employment.
  • Company-sponsored Life with AD&D Insurance Coverage: Company-sponsored Life with AD&D Insurance Coverage.
  • Flexible Spending Account (FSA): Optional Enrollment in Health Care and Dependent Care Flexible Spending Account (FSA).