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Commercial Sales Support Specialist

2 months ago

Chicago, Illinois, United States Lightology Full time

Job Summary

Lightology is seeking a highly organized and customer-focused Sales Support Specialist to join our team. As a key member of our commercial sales team, you will play a pivotal role in post-sale support and inside sales operations, delivering an exceptional customer experience.

Key Responsibilities

  • Request for Quote (RFQ) Coordination: Coordinate RFQ processes with vendors, ensuring competitive pricing and timely responses.
  • Sign-Offs for Accounts: Facilitate approval processes for web, house, and National Sales accounts to ensure smooth account management.
  • Large Quote Follow-Up: Follow up on large quotes to ensure customer satisfaction and facilitate the closing of sales.
  • Project Support and Collaboration: Act as the primary contact for all customer interactions after an order is placed, handling inquiries related to orders, stock, and delivery while ensuring sales consultants can focus on new sales opportunities.
  • Order Fulfillment Coordination: Oversee your sales consultant's open orders and collaborate with internal and external teams, ensuring clear communication from order placement to final delivery.
  • Manage Open Orders and Handle Discrepancies: Monitor open orders, address any discrepancies, and resolve issues swiftly. Follow up on returns and exchanges to ensure smooth processes.
  • Handle Returns and Troubleshoot Issues: Manage returns and exchanges, troubleshooting basic technical lighting issues when necessary. Ensure that all issues are handled promptly and efficiently.
  • Prompt Shipping Updates: Work closely with internal and external vendor logistics teams to provide customers with accurate shipping and delivery information, keeping them informed throughout the process.
  • Provide Technical Information: Assist customers by offering technical details and selection options based on their needs, particularly when the sales consultant is unavailable.
  • Winback Campaign Management: Initiate and execute campaigns to re-engage former customers and prospects, driving renewed interest and business opportunities.
  • Handle Escalated Inquiries: Act as the primary contact for escalated customer issues, ensuring swift resolution and maintaining a positive customer experience.

Requirements

  • Friendly Demeanor: Friendly demeanor with a customer-first attitude.
  • Highly Organized: Highly organized, self-starter with attention to detail and a commitment to accuracy in all tasks.
  • Strong Multitasking Skills: Strong multitasking skills, capable of managing multiple projects efficiently.
  • Thrives in a Fast-Paced Environment: Thrives in a fast-paced, deadline-driven environment.
  • Quick to Learn: Quick to learn new computer programs and adapt across various platforms.
  • Previous Experience: Previous experience in sales support or inside sales roles preferred.
  • Familiarity with Order Management: Familiarity with order management, trade account nurturing, and basic technical troubleshooting.
  • Excellent Communication Skills: Excellent communication and problem-solving skills.

Benefits

  • Health Insurance: Health, Dental, and Vision Insurance enrollment on the 1st of the month after 30 days of employment.
  • 401(k) Retirement Plan: 401(k) Retirement plan after 6 months of employment.
  • Vacation Paid Leave: Up to 80 hours of accrued Vacation Paid Leave, prorated your first year.
  • Paid Sick Time: State and locally-regulated Paid Sick Time.
  • Paid Company Holidays: Paid Company Holidays, after 30 days.
  • Short Term, Long Term Disability, Life, and AD&D Insurance: Optional Insurance benefits the 1st of the month after 30 days of employment.
  • Company-sponsored Life with AD&D Insurance Coverage: Company-sponsored Life with AD&D Insurance Coverage.
  • Flexible Spending Account (FSA): Optional Enrollment in Health Care and Dependent Care Flexible Spending Account (FSA).