Retail Store Operations Leader

1 week ago

San Diego California, United States Verge Mobile – a T-Mobile Premium Partner Full time

Overview:
Spanish Bilingual Preferred


If you are passionate about the latest advancements in technology, value meaningful connections with customers, and excel in delivering outstanding service, consider joining Verge Mobile as a Retail Store Operations Leader.

As a Retail Store Operations Leader, you will be responsible for achieving measurable results while adhering to operational standards by managing, guiding, coaching, and developing your team of sales associates. Your efforts will be recognized both financially and professionally.

If you are an energetic individual with a keen eye for detail, a strong commitment to customer satisfaction, and a collaborative spirit, Verge Mobile welcomes you to our management team.

Our Core Values:
#Integrity #Achievers #OwnIt #Connection #LimitlessGrowth #SeriousFun

#WeAreVerge

Verge Mobile is a T-Mobile Premium Partner with locations across multiple states in the United States.

Through T-Mobile's innovative products and services, Verge Mobile's retail outlets play a crucial role in helping consumers maintain connections with their loved ones.

We foster a dynamic, educational environment that offers unlimited earning potential and professional development opportunities.

Benefits:
• Competitive Hourly Rate plus monthly performance-based commissions

• Early access to your earnings and commissions based on hours worked

• Comprehensive Training Programs

• Opportunities for career advancement and growth

• Paid Time Off

• Medical, Dental, Vision, and other Insurance options

• 401k plan with company matching

• Monthly and annual recognition contests and trips

• Discounts on T-Mobile products and services

Key Responsibilities:
• Lead by example, fostering positive customer interactions and enhancing their experience.

• Analyze business performance and devise strategies to improve results while sustaining existing successes.


• Recruit, train, mentor, and inspire your team to excel in customer experience, consistent sales performance, visual merchandising, and operational excellence.


• Collaborate with your team to identify obstacles to their success and determine how to support and enhance their sales performance.

• Oversee daily store operations, including opening and closing procedures.

• Innovatively promote store visibility through community involvement, marketing initiatives, and networking efforts.

• Cultivate leadership by motivating the sales team through a consultative sales and service approach.


• Manage store operations while being accountable for personal and store sales, as well as developing a high-performing, motivated team.

• Effectively manage customer traffic and balance wait times.


• Stay informed about all products, services, and promotions, ensuring effective communication in educating others about relevant information.

• Ensure the store is adequately staffed at all times.

• Maintain the store's appearance and compliance with T-Mobile's merchandising standards.

• Adhere to guidelines set by T-Mobile and Verge Mobile, including merchandising, inventory management, and customer service.

• Perform other related duties as assigned.

Qualifications:
• Passionate about leading a team and committed to fostering a culture of exceptional customer service.

• Competitive and driven to exceed sales targets.

• High school diploma or GED with 4 years of experience in retail sales or customer service (preferably in wireless retail management).

• Experience in supervising, managing, and training employees in a retail environment.

• Familiarity with wireless industry standards and technology is preferred.

• Basic understanding of operational and financial management (P&L) principles.

• Intermediate proficiency in Microsoft Office.

• Excellent verbal and written communication skills.

• Ability to build trusting relationships.

• Positive, supportive, and cooperative attitude.

• Ability to balance customer needs with performance objectives.

• Flexibility to work various shifts, including evenings, weekends, and holidays.

• Ability to stand for extended periods.

• Must be at least 18 years of age.

• Pass a pre-employment background check (consideration will be given to qualified applicants with criminal histories in accordance with applicable laws).

• Legally authorized to work in the United States.

Verge Mobile is an Equal Opportunity Employer.

All employment decisions will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation, or harassment based on any of these factors is inconsistent with our business practices and will not be tolerated.


Minimum Salary:
USD $22.00/Hr.

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