Operations Manager

7 days ago


Grand Rapids, Michigan, United States Triad Service Center Full time
Job Summary

We are seeking a highly skilled Department Supervisor to oversee the daily operations and strategy within our Corporate Branch in Grand Rapids. As a key member of our team, you will be responsible for ensuring customer satisfaction through excellent customer service, presenting yourself as a leader, and promoting a safe working environment.

Key Responsibilities
  • Oversee the daily operations and strategy within the department
  • Ensure customer satisfaction through excellent customer service
  • Presents themselves as a leader, including holding a professional image and promoting safety
  • Motivates employees and encourages growth
  • Assigns duties and responsibilities to employees
  • Provide hands-on mentor training
  • Leads, directs, and coordinates employees within the department
  • Fosters a productive working environment
  • Any other duties as assigned
Requirements
  • Strong mechanical knowledge about parts/service
  • Positive, customer-focused attitude
  • Effective communication skills, both written and verbal
  • Self-motivated and confident
  • Strong interpersonal skills
  • Proficient knowledge with Computer Applications, for example - Microsoft Office 365, Outlook, Word, and Excel
  • The ability to multi-task in a fast-paced environment, and manage tasks to completion
  • Understanding workflow and processes from any of three departments
  • Work independently and collaboratively across departments
  • Strong problem-solving skills
Benefits
  • Medical, Dental, and Vision Coverage
  • Flexible Spending Account - Medical and Dependent Care
  • 401K Plan with Company Match
  • Company Paid Life Insurance, and Voluntary Life Insurance Options
  • Company Paid Short-Term Disability Benefits, Voluntary Long-Term Disability Benefits
  • Paid Holidays and Generous Paid Time Off Schedule
  • Wellness Resources and More
About Triad Service Center

Triad Service Center is a multi-state provider of parts, warranty, maintenance, and service for most makes and models of floor care equipment, and other commercial equipment. Established in 1977, we have 46 years of experience serving the industry. Triad is associated with Morrison Industries.

Morrison Industries is a family-oriented company that takes pride in the communication, attitude, and training opportunities provided to our employees. We offer great flexibility, quality of life, competitive benefits, career progression, and so much more. This company is family-owned and offers over 70 years of service to our strong customer base.


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