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Retail Operations Manager

2 months ago

Grand Rapids, Michigan, United States C3 Industries Full time

About C3 Industries

C3 Industries is a leading cannabis cultivation and processing company that produces and sells high-quality, indoor cannabis flower and extracted products. We operate state-of-the-art facilities and retail storefronts throughout Michigan and Oregon, with expansion plans in Missouri and Massachusetts.

Our Mission

We are committed to being active corporate citizens and community members, celebrating diversity and inclusion. Our most important asset is our people, and we believe in hiring locally, offering competitive compensation packages, and giving our employees opportunities to learn and grow.

Job Summary

We are seeking an experienced Retail Regional Manager to lead our team of Store Managers and drive strong retail performance. This role will oversee the entire Michigan Retail portfolio and is open to candidates based in the Western Region of Michigan.

Key Responsibilities

  • Oversee all aspects of retail performance, ensuring efficient and sound operations, maximum profit, and a best-in-class store experience.
  • Establish and ensure key performance indicators (KPI) are being tracked and maintained in all store locations.
  • Anticipate market trends and opportunities by analyzing existing product performance, customer insights, and individual store KPIs.
  • Manage the purchasing and procurement of product mixes per location; set pricing and promotional strategies.
  • Ensure best-in-class customer experience exists by staying connected to customer needs, anticipating changes, and preparing teams to meet consumer challenges.
  • Analyze and create weekly, monthly, and quarterly sales reports.
  • Partner with Senior Leadership to develop, execute, and evaluate strategies for opening new retail locations.
  • Develop initial store operating budget in coordination with Store Manager and Finance Department.
  • Establish staffing levels for new stores and partner with Human Resources to ensure a proper hiring plan is in place.
  • Ensure successful implementation of POS system in new locations, including employee training.
  • Maintain physical presence throughout store set up and store openings.
  • Collaborate with product and marketing teams to plan product allocation, merchandising plans, promotional signage, and social media strategies.
  • Partner with cross-functional leaders and Store Managers to monitor store inventory, staffing, and other critical operational functions to optimize store performance.
  • Implement Standard Operating Procedures for all retail locations, and ensure they are in full compliance with local, state, and federal laws.

Requirements

  • Bachelor's degree and years of experience managing multiple brick and mortar retail locations.
  • Comprehensive knowledge of retail operations, merchandising, and new store launches.
  • Establishing and tracking KPIs and metrics.
  • Proficient in Microsoft Office applications and POS systems.
  • Ability to drive proven improvements across all areas managed.
  • Proven ability to establish strong credibility and build relationships and operate in a highly fluid industry environment.
  • Passionate about the cannabis industry and thrives in a dynamic, high-growth environment.
  • Regular travel to assigned locations is required.
  • Must be at least 21 years of age and able to pass a background check.
  • Ability to build and lead a best-in-class retail team.
  • Commitment to quality, performance, and deliverables.