Administrative Assistant

2 weeks ago

Wilmington, Ohio, United States Solutions Community Counseling And Recovery Centers Full time
Job Overview

The Administrative Assistant plays a crucial role in supporting the operational functions of the office by executing various secretarial tasks. This position is responsible for maintaining organized records, preparing documents, and performing clerical duties as required.

KEY RESPONSIBILITIES

To excel in this role, the individual must effectively manage the following responsibilities:

  1. Design and maintain documentation to collect and update insurance details for all clients.
  2. Assist clinical personnel by coordinating appointments, managing client records, and ensuring the accuracy of client information.
  3. Process incoming and outgoing correspondence, ensuring timely distribution and preparation.
  4. Maintain a tidy office environment by organizing workspace and performing routine cleaning tasks.
  5. Respond to inquiries from the public and clients, providing information and directing calls as necessary.
  6. Create and edit various documents, including memos, reports, and schedules, while ensuring precision through proofreading.
  7. Build rapport with clients while maintaining professional boundaries and focusing on effective solutions.
  8. Input and manage client admissions, transfers, and discharges in the electronic health records system.
  9. Maintain knowledge of agency policies and individual program details.
  10. Monitor and update voicemail messages and notify management of employee absences.
  11. Organize and maintain an efficient filing system to ensure accurate record-keeping.
  12. Uphold confidentiality regarding client records and sensitive information.
  13. Exhibit regular attendance and flexibility to work overtime as needed to meet workload demands.

ADDITIONAL DUTIES

Perform other clerical tasks as assigned by administrative staff.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

TECHNOLOGICAL SKILLS

Proficient in using computers, electronic health records systems, and general office equipment.

INTERACTIONS

Engage with clients and the general public regularly.

CONFIDENTIALITY

Adhere to confidentiality policies regarding client information.

WORK ENVIRONMENT

Typical office setting with potential client interactions requiring verbal de-escalation skills.

PHYSICAL DEMANDS

Regularly requires digital dexterity for data entry, prolonged sitting, and occasional lifting of up to 25 pounds.

QUALIFICATIONS

A combination of education and experience that demonstrates the required knowledge, skills, and abilities. A high school diploma or GED is preferred, along with 1 to 3 years of relevant experience.

LICENSE REQUIREMENTS

A valid state driver's license or reliable transportation is necessary.

This job description is intended to provide a general overview of the position and is not exhaustive of all duties and responsibilities.

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