Client Service Representative

2 weeks ago


Lame Deer, Montana, United States State of Montana Full time
Job Summary

The State of Montana is seeking a highly skilled Client Service Technician to join our team in the Office of Public Assistance. As the initial point of contact for the public and providers, this role requires excellent communication and interpersonal skills to provide information and assistance to individuals applying for services or expedited SNAP applications.

Key Responsibilities
  • Provide exceptional customer service to the public and providers, responding to inquiries and resolving issues in a timely and professional manner.
  • Assist individuals in applying for services, including Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Healthy Montana Kids (HMK), and Medicaid.
  • Make referrals to food banks, human resource councils, and public housing as needed.
  • Collaborate with other agency staff to ensure seamless service delivery and resolve complex issues.
  • Meet minimum qualifications: High School diploma or GED equivalent, two years of job-related work experience in an office, receptionist, clinic, or related area.
Why Work for the State of Montana?

As a member of our team, you will have the opportunity to make a meaningful impact in the lives of Montanans, while enjoying a comprehensive benefits package, including healthcare coverage, retirement plans, paid vacation, sick leave, and holidays. You will also have the chance to develop your skills and advance your career in a dynamic and supportive work environment.



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