Customer Service Representative

4 months ago

Deer Park, United States Royal Vopak Full time

Start your career as a Customer Service Representative at Vopak and contribute to social themes such as energy security and energy transition. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. Ready to develop yourself and make a positive impact? Improve the world and start as a Customer Service Representative at Vopak.

What will you do as a Customer Service Representative?

As a Customer Service Representative, you will function as the customer's primary point of contact and take ownership of order processing, addresses service issues, and handles reporting.

What do we offer you?

  • A market-based salary depending on your experience and knowledge and attractive bonuses.
  • Various growth opportunities.
  • Group health insurance where Vopak pays 50% of the nominal costs.
  • 401(k) Incentive Savings Plan
  • Holidays (9 fixed holidays and 2 floating holidays)
  • Basic Life/AD&D Insurance
  • Tuition Reimbursement
What do we expect from you as a Customer Services Representative?
  • High School Diploma or GED required
  • College courses in Business, Finance, Hospitality, or related field helpful
  • Minimum of 3 - 5 years experience in customer service and general office work; accounting background helpful
  • 3 - 5 years of terminal or plant experience; operations experience helpful
  • Knowledge of operational and administrative requirements for products of specified customers
  • Understanding of customer's internal logistics processes; knowledge of customer products stored with Company; information on key success factors for customer
  • Knowledge of operational and administrative requirements for products
  • Experience working with Federal, state and local environmental regulations including RCRA preferred
  • Customer service focus; ability to deal with diverse personalities; negotiation and conflict resolution skills
  • Knowledge of Company processes and infrastructure; ability to locate customer information including contracts
  • Excellent English communications skills including the ability to read, write, and speak fluently; ability to communicate with transportation workers and co-workers; ability to read and apply strapping tables
  • Solid computer skills including Microsoft Office Suite, various email and internet programs and applications, financial software programs, sales/order database systems, rail car management and billing systems, and customers' systems as applicable
What does your day look like?

Your core responsibilities are:
  • Abides by all safety procedures and practices applicable to location and position; participates in appropriate safety training; demonstrates a commitment to and support of SH&E principles and values; champions safety as necessary
  • Provides single point of contact to customer for order processing for all modes of transportation, land, marine and pipeline; handles paperwork involved; updates appropriate systems and databases
  • Handles order processing for product with two components and two additional operational services
  • Handles quality documentation, research and reporting for any non-compliance issues
  • Schedules railcars and trucks as necessary
  • Performs simple inventory functions; monitors inventory levels; send reports
  • Prepares special reports as requested; handles special projects requested by customer
  • Maintains and files completed orders; verifies and acts upon deviations for completed orders; performs basic research; reports on findings; generates order correction requests
  • Monitors truck shipments; acts on deviations including late arrivals or those that do not arrive
  • Maintains customer rail car fleets used for product movement in or out of Company facilities
  • Trains regularly on all Federal, state and local environmental regulations, requirements and guidelines including, but not limited to, RCRA requirements; follows and adheres to all guidelines, regulations, and requirements
  • Participates in the daily Operations meeting as requested
  • Attends meetings with customers
  • Participates in improvement projects
  • Maintains internal and external reports; monitors accuracy
  • Generates billing for overtime charges on tank truck and tank car storage
  • Maintains sales database/order database system; creates order templates
  • Trains new Customer Service Representatives as requested
  • Functions as a team member with other Customer Service Representatives
  • Performs other duties assigned by management that fall within the generally expected scope of this position


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Applicants must be eligible to work in the United States. The Company will not sponsor immigration or work visas.

Work Environment

This position requires an employee to be in an office environment as well as exposed to outside elements. Most extreme elements are heat in the summer months of up to 100°+ and some exposure to cold of generally no less than 0° in the winter months. There will be exposure to various chemicals and compounds, including fumes and smells, some of them hazardous. The employee may enter confined spaces and work in elevated environments. Employee must be able to wear PPE required by the location. General office noise may be experienced and louder sounds and vibrations when outside. The noise level in the work environment is usually moderate. All environments are safe with appropriate PPE.

Physical Demands

While performing the duties of this job, the employee is regularly required to walk, sit, speak and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to climb or balance, stoop, kneel, or crouch. The employee may be required to climb ladders/storage tanks up to 50' in height. The employee may be required to enter confined spaces. The employee may occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to travel by air, rail, bus, or car.

Want to start as a Customer Service Representative at Vopak?

Are you ready to share your vision and contribute to Vopak's projects? Then start as a Customer Service Representative and apply now

  • Customer Services Representative

    4 months ago

    Deer Park, United States Royal Vopak Full time

    Start your career as a Customer Services Representative at Vopak and contribute to social themes such as energy security and energy transition. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. Ready to develop yourself and make a positive impact? Improve the world and...

  • Customer Service Representative

    4 weeks ago

    Deer Park, Texas, United States Enerpac Tool Group Corp Full time

    Job Title: Customer Service RepresentativeAbout the Role:Enerpac Tool Group Corp. is a premier industrial tools, services, technology, and solutions provider serving a broad and diverse set of customers in more than 100 countries. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Key...

  • Customer Service Representative

    4 weeks ago

    Deer Park, New York, United States Royal Vopak Full time

    Job DescriptionStart your career as a Customer Services Representative at Royal Vopak and contribute to social themes such as energy security and energy transition. We offer a working environment that is safe and pleasant, where equality, diversity, and satisfaction are of paramount importance.Key ResponsibilitiesProvide single point of contact to customer...

  • Customer Service Representative

    4 weeks ago

    Deer Park, Texas, United States 24Hr Safety Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at 24Hr Safety. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and building strong relationships.Key Responsibilities:Offer a consultative approach to meeting...

  • Customer Service Representative

    4 weeks ago

    Deer Park, New York, United States Domino's Pizza LLC Full time

    Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesGreet customers and provide them with a positive and engaging experience.Take customer orders using our technology and Point of Sales System.Create a...

  • Customer Service Representative

    4 weeks ago

    Deer Park, New York, United States Citigroup Inc Full time

    Job SummaryThe Customer Service Representative will provide exceptional customer service and support to clients in a fast-paced branch environment. This role is ideal for individuals who enjoy working with people and are passionate about delivering high-quality service.Key ResponsibilitiesProvide personalized service to clients, addressing their needs and...

  • Customer Service Representative

    4 weeks ago

    Deer Park, New York, United States Benjamin Franklin Plumbing Full time

    Job Summary: We are seeking a skilled Telephone Representative to join our team at Benjamin Franklin Plumbing. As a key member of our Call Center, you will be responsible for answering incoming client telephone calls and providing exceptional customer service.Key Responsibilities:Answer incoming client telephone calls in a courteous and professional...

  • Customer Service Representative

    2 months ago

    Elkins Park, United States Always Best Care Senior Service Full time

    The Customer Service Telephony Representative primary function is to monitor and follow up on missed telephony calls. The Customer Service Telephony Representative will also answer the phone lines and triage calls. The Customer Service Telephony Representative is responsible for responding in a timely, professional, and courteous manner to customer inquiries...

  • Customer Service Representative Position

    3 weeks ago

    Deer Park, New York, United States Royal Vopak Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Royal Vopak. As a key point of contact for our clients, you will be responsible for providing exceptional customer service and ensuring that their needs are met.Key ResponsibilitiesProvide single point of contact for client order processing for all modes of...

  • Customer Service Representative

    4 weeks ago

    Deer Park, New York, United States Citigroup Inc Full time

    Job SummaryThe Teller and Customer Service Specialist is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to...

  • Customer Service Representative

    4 weeks ago

    Deer Park, New York, United States Famous Footwear Full time

    Famous Footwear is seeking a skilled Sales Associate to join our team. As a Sales Associate, you will be responsible for:Key Responsibilities:Greet customers warmly and create a welcoming environment to build rapport and understand customer preferences.Provide personalized assistance throughout the customer's shopping experience and address product-related...

  • Customer Service Representative

    1 week ago

    Deer Park, United States Airswift Full time

    We are seeking an experienced CSR for a permanent position with a global chemical client, this position will provide support to their current turnaround operations. Job Overview: This individual will be ensuring smooth communication and coordination between clients, internal teams, and other stakeholders involved in maintenance, upgrades, or scheduled...

  • Customer Service Representative

    2 weeks ago

    Deer Park, United States Airswift Full time

    We are seeking an experienced CSR for a permanent position with a global chemical client, this position will provide support to their current turnaround operations.Job Overview: This individual will be ensuring smooth communication and coordination between clients, internal teams, and other stakeholders involved in maintenance, upgrades, or scheduled...

  • Customer Service Representative

    2 weeks ago

    Deer Park, United States Airswift Full time

    We are seeking an experienced CSR for a permanent position with a global chemical client, this position will provide support to their current turnaround operations.Job Overview: This individual will be ensuring smooth communication and coordination between clients, internal teams, and other stakeholders involved in maintenance, upgrades, or scheduled...

  • MAC Representative

    4 weeks ago

    Deer Park, Texas, United States Shell Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled MAC Representative to join our team at Shell Federal Credit Union. As a MAC Representative, you will be responsible for providing exceptional member service in response to member needs and requests.Key ResponsibilitiesMember Service: Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and...

  • Customer Service Ambassador

    1 month ago

    Deer Park, Washington, United States Billy Costello - State Farm Agent Full time

    Job OverviewAs a Customer Relations Representative with Billy Costello - State Farm, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while...

  • Sales and Customer Service Representative

    4 weeks ago

    Deer Park, New York, United States Finish Line Full time

    Key Responsibilities:Perform sales and customer service responsibilities to provide an exceptional shopping experience for Finish Line customers.Process transactions accurately and efficiently as a cashier, maintaining a high level of customer satisfaction.Contribute to a positive store environment by maintaining a clean and organized stockroom and store...

  • Customer Service Representative

    4 weeks ago

    Lame Deer, Montana, United States State of Montana Full time

    Job SummaryThe State of Montana is seeking a highly skilled Customer Service Representative to join our team in the Office of Public Assistance. As a key member of our team, you will provide exceptional customer service to the public and providers seeking services from our office.Key ResponsibilitiesProvide information and assistance to individuals applying...

  • Customer Service Representative

    1 month ago

    New Hyde Park, New York, United States All Service Equipment Corp. Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at All Service Equipment Corp.The ideal candidate will possess excellent communication skills, a calm demeanor, and the ability to multitask in a fast-paced environment.Responsibilities:Communicate with customers via phone, email, and chatEnter new service requests...

  • Customer Service Representative

    1 week ago

    Rohnert Park, United States starstaffingservices.com Full time

    Customer Service Representative Temp to hire Rohnert Park, CA We are looking for an experienced Customer Service Representative to join a very busy team. The customer service representative will be providing superior service to customers locally and Customer Service, Customer Service Representative, Representative, Technical Support, Staffing, Retail