Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative at Billy Costello - State Farm Agent. As a key member of our team, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.
Key Responsibilities- Customer Inquiry Management: Manage and resolve customer inquiries in a timely and professional manner, ensuring that clients receive the highest level of service.
- Client Record Maintenance: Maintain accurate and up-to-date client records, ensuring that all necessary information is readily available.
- Customer Retention Strategies: Assist in developing and implementing customer retention strategies to ensure long-term client satisfaction.
- Interdepartmental Coordination: Coordinate with other departments to ensure seamless communication and customer satisfaction.
- Strong Communication Skills: Possess excellent communication and problem-solving skills, with the ability to handle high-stress situations calmly.
- Customer Service Experience: Previous experience in customer service is preferred, but not required.
We offer a competitive salary of $23.00 per hour, as well as a range of benefits, including:
- Group Life Insurance
- Medical Stipend
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
Billy Costello - State Farm Agent is a leading insurance agency dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We offer a range of insurance and financial services, including auto insurance, home insurance, life insurance, and retirement planning.
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