Client Care Representative

3 days ago


Deer Park, New York, United States Benjamin Franklin Plumbing Full time
Job Summary

This position is responsible for answering incoming client telephone calls and providing exceptional customer service. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Answer incoming client telephone calls and respond to customer inquiries in a timely and professional manner.
  • Provide accurate and helpful information to clients regarding their service requests and scheduling.
  • Work closely with the Call Center Manager to ensure seamless communication and coordination with clients and internal teams.
  • Identify and resolve customer complaints in a fair and timely manner.
Requirements:
  • High school diploma or equivalent required.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Previous customer service experience preferred.
Compensation:

$37,000.00 - $55,000.00 per year

About Us:

Benjamin Franklin Plumbing is a world-class plumbing service provider dedicated to delivering exceptional customer service and quality workmanship. We are committed to building long-term relationships with our clients and providing a positive work environment for our employees.



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