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Client Relations Specialist
2 months ago
As the initial point of contact for our clients, the Customer Service Representative plays a vital role in the success of Bar Harbor Bank & Trust. These representatives significantly impact our clients' lives by assisting them with their everyday financial requirements and fostering trusted relationships. We recognize the dedication of our employees, and we are committed to ensuring that you feel supported, valued, and rewarded for your efforts. If you excel in a dynamic, collaborative, and engaging environment, we invite you to explore our current opening for a Customer Service Representative.
Key Responsibilities:
- Assist clients in identifying their financial requirements and contribute to the company's success by suggesting additional products and services.
- Identify and capitalize on opportunities to refer clients for loans, trusts, investments, insurance, and other exceptional services provided by the bank.
- Develop an understanding of the banking sector and actively contribute to achieving branch objectives across various categories, including deposits and loans.
- Establish trusting relationships with individuals in the communities we serve.
- Actively participate in and advocate for community growth and prosperity.
- Process transactions for clients promptly, efficiently, courteously, and professionally.
- Deliver outstanding customer service, resolve inquiries effectively, and follow up with clients on all matters.
We believe that organizations with a strong culture and a higher purpose are more rewarding places to work and perform better over time. As we continue to expand, we strive to maintain our vibrant culture, expressed through our six Brand Behaviors:
- Positivity: Be fully engaged. Create a fulfilling and exciting workplace.
- Communication: Be straightforward. Share relevant information clearly and promptly to foster strong relationships.
- Teamwork: Collaborate actively. Build effective teams to achieve positive outcomes.
- Initiative: Embrace change. Value innovation and fresh perspectives to continually enhance our customer experience and team development.
- Professionalism: Show respect. Treat others with care and dignity, as maintaining a professional demeanor fosters genuine trust.
- Quality: Strive for excellence. Ensure the highest quality standards are upheld in all our endeavors.
