Café and Retail Team Member

2 weeks ago


San Francisco, California, United States Dandelion Chocolate Full time
Job Overview

About Dandelion Chocolate
Dandelion Chocolate is a premium chocolate manufacturer located in San Francisco's Mission District. We specialize in crafting chocolate from just two ingredients: cocoa beans and cane sugar. Our commitment to quality extends to our relationships with cacao producers, ensuring ethical sourcing and exceptional flavor.

Position Summary
We are looking for a Part-Time (24 hours/week) Café and Retail Associate at our 16th Street location. This role is essential in conveying the passion and care that goes into our chocolate through attentive service of our beverages and baked goods.

Role Responsibilities
As a café associate, you will immerse yourself in the world of chocolate, learning about its origins, processing methods, and even how to create your own chocolate batch. You will be positioned at the heart of our factory, becoming knowledgeable about our product offerings and the nuances of flavor influenced by cocoa origins. Additionally, you will receive training in coffee preparation from Ritual Coffee Roasters. The starting pay for this position is $20.75/hour plus tips.

Daily Tasks
A typical day in the café may involve reviewing the daily operations report, preparing for scheduled maintenance, and accommodating factory tours. During busy periods, your focus will be on providing each guest with a memorable experience. In quieter moments, you may assist with restocking, cleaning, and ensuring equipment is functioning optimally.

Candidate Profile
The ideal candidate is a mature, team-oriented individual eager to learn and share their enthusiasm for chocolate and coffee. You should be able to build genuine connections with customers, work independently when necessary, and handle unexpected situations with composure. Experience in guest service is preferred, and a willingness to grow within the role is essential.

Key Responsibilities

  • Coffee & Chocolate Mastery: Prepare hot chocolate and espresso drinks with precision. Understand allergen information and confidently address customer inquiries regarding our products.
  • Exceptional Guest Service: Deliver a remarkable experience for guests, regardless of the day or crowd size. Maintain professionalism and foster lasting relationships with customers.
  • Operational Improvements: Proactively identify enhancements to processes and documentation that benefit the entire café team.
  • Team Collaboration: Contribute positively to the team environment, uplifting colleagues even during peak times.
  • Additional Duties: Perform other tasks as required.

Qualifications

  • Interpersonal Skills: Ability to connect with customers and share insights about our chocolate-making process.
  • Experience: 1-2 years in retail or customer service, particularly in fast-paced settings. Experience with espresso preparation is advantageous.
  • Availability: Flexibility to work evenings and weekends, totaling 24 hours per week.
  • Language Proficiency: Fluent English is required; additional language skills are a plus.

Benefits
In addition to a comprehensive chocolate education, Dandelion Chocolate offers a range of benefits, including subsidized medical, vision, and dental plans, 401k options, paid vacation, holiday pay, and sick leave. Team members also enjoy commuter benefits, opportunities for chocolate tastings, and pathways for professional development.

Application Process
We value individuals who take ownership of their roles and contribute meaningfully to our mission. To apply, please submit your resume along with a cover letter that shares your favorite food experience or influence. We appreciate passion, attitude, and dedication in our candidates.



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