Customer Support Specialist

2 weeks ago


Miami, Florida, United States NavitsPartners Full time
Job Title:
Customer Support Technician (Intermediate)

Location:
Pompano Beach, FL

Duration:
12 months

Position Summary:
As a key member of our IT team, you will be responsible for providing top-tier technical support to our enterprise environment. This role involves providing both in-person and remote technical support, handling a wide variety of tasks including asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. The position requires clear communication and follow-through, with a focus on delivering exceptional service to our clients.

Job Responsibilities:
Install and configure computer hardware, software, systems, mobile devices, printers, and scanners. Assist with coordinating audiovisual setups and video conferencing support. Preferred knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.) and audiovisual equipment (Microsoft Teams Rooms certified equipment). Monitor and maintain computer systems using tools like Active Directory and Microsoft Endpoint Configuration Manager (MECM). Identify and diagnose hardware, software, or network-related problems and develop a plan to resolve, repair, or replace resources as needed. Recommend strategies to increase efficiencies, which may include implementing new practices, devices, and/or software. Proficiency in Office 365 (MS Outlook, MS Excel, MS Word, MS Teams) and Windows 10/11. Collaborate with other areas of the IT department on projects and initiatives. Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday. Participate in after-hours (evening & weekend) on-call rotation. Travel to remote locations to provide support as needed. Perform other duties as assigned. Ability to lift up to 50 pounds.

Required Skills:
IT enterprise experience is preferred. High school diploma or equivalent; additional certifications or relevant education is a plus. Ability to learn new systems and software in a fast-paced environment. Strong problem-solving skills, critical and analytical thinking, and adaptability to change. Ability to manage multiple priorities and work independently or as part of a team. Capacity to perform effectively in high-pressure situations, with strong organizational and time-management skills.

  • Miami, Florida, United States Brightgauge Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our Support Team at BrightGauge, a ConnectWise company. As a key member of our team, you will be responsible for providing exceptional customer support to our global customer base.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and...


  • Miami, Florida, United States Playbypoint Full time

    About PlaybypointWe're a leading innovator in the racquet sports industry, providing cutting-edge enterprise software solutions that transform how clubs, players, and coaches operate and enhance their game. Our mission is to deliver exceptional customer experiences that drive business success.Job DescriptionAs a Customer Support Representative at...


  • Miami, Florida, United States Playbypoint Full time

    About the Company:Playbypoint is a leading provider of innovative enterprise software solutions for the racquet sports industry. Our mission is to empower clubs, players, and coaches to operate and enhance their game through cutting-edge technology.Job Description:We are seeking a highly skilled Customer Support Representative to join our team. As a key...


  • Miami, Florida, United States Mac Papers and Packaging Full time

    A Customer Support Specialist at Mac Papers + Packaging will act as a liaison, providing product and services information, answering questions, and resolving emerging problems with accuracy and efficiency.This role is responsible for identifying and assessing customer needs to generate solutions that exceed expectations.Key Responsibilities:Respond to...


  • Miami, Florida, United States Doorloop Full time

    Technical Support SpecialistJoin DoorLoop, a leading rental property management software company, as a Technical Support Specialist. As a key member of our customer success team, you will play a vital role in ensuring our customers receive exceptional support and service.About the RoleWe are seeking a highly technical and customer-focused individual to join...


  • Miami, Florida, United States Antech Diagnostics Full time

    Job Title: Field Support SpecialistWe are seeking a highly skilled and experienced Field Support Specialist to join our team at Antech Diagnostics. As a Field Support Specialist, you will play a critical role in supporting our customers by providing exceptional installation, onboarding, and training services for our diagnostic solutions.Key...


  • Miami, Florida, United States Doorloop Full time

    Technical Support SpecialistJoin DoorLoop, a leading rental property management software company, as a Technical Support Specialist. As a key member of our customer success team, you will play a vital role in ensuring our members receive exceptional support and service.About the RoleWe are seeking a highly technical and customer-focused individual to join...


  • Miami Beach, Florida, United States Jogah LLC Full time

    Job OverviewPosition: Retail Cashier and Customer Support SpecialistResponsibilities:Handle cash transactions efficiently and accurately.Assist customers with inquiries and provide exceptional service.Restock merchandise and maintain a well-organized sales floor.Company Overview:Jogah LLC is a dynamic retail establishment focused on delivering quality...


  • Miami, Florida, United States CashCloud Full time

    Customer Success SpecialistCashCloud is a leading company in the financial industry, and we are seeking a highly skilled Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for ensuring that our customers achieve their goals and objectives through effective communication, problem-solving, and...


  • Miami, Florida, United States Gaumard Scientific Full time

    Job Title: Technical Support SpecialistAt Gaumard Scientific, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring they receive timely and effective solutions to their technical issues.Key Responsibilities:Provide...

  • IT Support Specialist

    3 weeks ago


    Miami, Florida, United States Axelon Services Corporation Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Axelon Services Corporation. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting services to clients via...


  • Miami, Florida, United States Antech Diagnostics Full time

    Job Title: Field Support SpecialistJoin Antech Diagnostics, a leading provider of veterinary diagnostic solutions, as a Field Support Specialist. In this role, you will play a critical part in ensuring the successful installation, training, and ongoing support of our diagnostic systems and services.Key Responsibilities:Provide exceptional installation,...


  • Miami, Florida, United States Recruiter Full time

    Job Title: Computer Help Desk SupportWe are seeking a skilled Computer Help Desk Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Job Summary:The Computer Help Desk Support Specialist will be responsible for handling high volumes...


  • Miami, Florida, United States PriceSmart Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at PriceSmart. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees and customers.Key ResponsibilitiesManage service requests via email, ticketing system, and phone calls.Assess and document the...


  • Miami, Florida, United States NavitsPartners Full time

    Job Title: Customer Support Technician (Intermediate)Location: RemotePosition Summary:As a key member of our IT team, you will be responsible for providing top-tier technical support to our enterprise environment. This role involves providing both in-person and remote technical support, handling a wide variety of tasks including asset tracking, detailed...

  • IT Support Specialist

    2 weeks ago


    Miami, Florida, United States Uicalaska Full time

    Job Title: IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team in Miami, FL. The successful candidate will provide second-tier support to end users of PCs, servers, and mainframe applications and hardware.Key Responsibilities:Provide technical support to end users via phone, email, or in-personTroubleshoot and resolve...


  • Miami, Florida, United States Arthur Lawrence Full time

    About the RoleWe are seeking a highly skilled Customer Support Technician to join our team at Arthur Lawrence, a management and technology consulting firm. As a key member of our team, you will be responsible for providing exceptional support to our clients and ensuring their IT needs are met.Key ResponsibilitiesOnboard new hires and manage employee...


  • Miami, Florida, United States Business Support Services of Salem Full time

    Position Overview:Business Support Services of Salem is in search of a dedicated Court Reporting Administrative Support Specialist who will be responsible for providing precise verbatim reporting of Social Security hearings for the Office of Hearings Operations (OHO).Key Responsibilities:Prepare and set up necessary recording equipment to ensure accurate...


  • Miami, Florida, United States Aroma360 Full time

    About Aroma360Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing high-quality essential oil-based scenting solutions to businesses and individuals worldwide.Job SummaryWe are seeking a skilled Product Support Specialist to join our team. As a Product Support Specialist, you will provide exceptional customer service and...


  • Miami, Florida, United States Doorloop Full time

    Technical Support SpecialistDoorLoop is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in ensuring the happiness and longevity of our members by providing exceptional technical support and training.Key Responsibilities:Monitor and respond to new messages in the help...