Customer Support Specialist
7 days ago
We are seeking a highly skilled Customer Support Specialist to join our Support Team at BrightGauge, a ConnectWise company. As a key member of our team, you will be responsible for providing exceptional customer support to our global customer base.
Key Responsibilities- Provide timely and effective support to customers via phone, email, and chat
- Work closely with our development team to understand new features and ensure seamless support
- Assist with the onboarding of new customers, collaborating with our Success Team to ensure a smooth experience
- Stay up-to-date with industry trends and best practices to continuously improve support services
- 2+ years of experience in customer service and/or direct customer support
- Strong problem-solving skills and ability to work in a fast-paced environment
- Excellent communication and interpersonal skills
- Proficiency in MS-SQL, MySQL, and/or PostgreSQL databases
- Experience with customer support software like Zendesk
- Comprehensive healthcare benefits
- 401k with match
- Master's Assistance Program, Leadership Training & Industry Related Certifications
- Unlimited Flexible Time Away package
At BrightGauge, we value our employees and strive to create a positive and inclusive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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