Customer Support Representative

2 weeks ago


Miami, Florida, United States Mac Papers and Packaging Full time

A Customer Support Specialist at Mac Papers + Packaging will act as a liaison, providing product and services information, answering questions, and resolving emerging problems with accuracy and efficiency.

This role is responsible for identifying and assessing customer needs to generate solutions that exceed expectations.

Key Responsibilities:

  • Respond to customers with accurate and complete information using system tools and resources.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Manage customer complaints to provide situationally based solutions within time limits and complete follow-up to ensure resolution.
  • Properly document all customer interactions.
  • Follow communication best practice procedures.

Required Qualifications:

  • Proven customer support experience.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different customer situations.
  • Excellent interpersonal and communication skills.

Working Conditions & Physical Requirements:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.



  • Miami, Florida, United States Mac Papers and Packaging Full time

    About the Role:We are seeking a highly skilled and customer-focused Customer Support Representative to join our team at Mac Papers and Packaging. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and accurate...


  • Miami, Florida, United States Consulting Advantage Ltd Full time

    Job OverviewWe are looking for dedicated and proactive Customer Support Representatives to enhance our operations and contribute to our objectives.In this role, you will serve as the primary contact for our clients. Your responsibilities will include addressing inquiries, offering product details, resolving concerns, and ensuring overall customer...


  • Miami, Florida, United States The Sherwin-Williams Company Full time

    About The Sherwin-Williams CompanyWe are in search of Customer Support Representatives to enhance our operations. In this role, you will be essential in providing assistance to both wholesale and retail clients, ensuring their needs are met and satisfaction is achieved. Your duties will encompass:Delivering outstanding service to customersEngaging with...


  • Miami, Florida, United States The Sherwin-Williams Company Full time

    About The Sherwin-Williams CompanyWe are in search of dedicated Customer Service Representatives to enhance our operations. In this role, you will be instrumental in supporting both wholesale and retail clients with their product inquiries and ensuring a high level of satisfaction. Your key responsibilities will encompass:Delivering outstanding sales...


  • Miami, Florida, United States The Sherwin-Williams Company Full time

    About The Sherwin-Williams CompanyWe are in search of Customer Support Representatives to enhance our service offerings. In this role, you will be essential in providing assistance to both wholesale and retail clients, ensuring their needs are met with professionalism and care. Your key responsibilities will include:Delivering outstanding service to...


  • Miami, Florida, United States Global Food Corp Full time

    Job DescriptionWe are seeking a Sales Support Customer Service professional to join our team at Global Food Corp.Key Responsibilities:Assist sales representatives in processing customer orders.Provide exceptional customer service to ensure customer satisfaction.Collaborate with the sales team to identify opportunities for growth and...


  • Miami, Florida, United States PayerFusion Holdings LLC Full time

    Job OverviewPayerFusion Holdings LLC is seeking a dedicated and skilled Customer Support Representative to join our expanding healthcare Third Party Administrator. Our organization leverages cutting-edge medical claim processing technology alongside innovative healthcare cost management strategies to ensure optimal service delivery.Position Summary:The ideal...


  • Miami, Florida, United States Fresh Form Draft Full time

    Job Title: Call Center RepresentativeCraftexcom, a leading marketing solutions provider, is seeking a motivated Call Center Representative to deliver exceptional customer service and support to our clients.Key Responsibilities:Answer incoming calls and respond to customer inquiries in a professional and timely manner.Provide information about products,...


  • Miami Beach, Florida, United States Globe Life-AIL Division: Serur-Hall Organization Full time

    Job OverviewGlobe Life-AIL Division: Serur-Hall Organization is seeking a highly skilled Customer Service and Sales Support Representative to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and driving sales growth.About the RoleManage customer interactions, providing timely and effective...


  • Miami, Florida, United States Ideaboxpro Full time

    Job Title:Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Ideaboxpro. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional...


  • Miami, Florida, United States Community Choice Financial Family of Brands Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Community Choice Financial Family of Brands. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our financial...


  • Miami, Florida, United States Connexa Worx Full time

    Job Title: Call Center Representative Job Summary: Connexa Worx is seeking a skilled Call Center Representative to provide exceptional customer service and support to our clients. As a key member of our team, you will be responsible for handling inbound and outbound customer calls, resolving issues, and promoting our company image. Responsibilities: *...


  • Miami, Florida, United States Consider Posh Pro Full time

    Job Title: Customer Service RepresentativeAt Consider Posh Pro, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving their inquiries and issues in a timely and professional...


  • Miami, Florida, United States Gglobal Group Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Representative. As a key member of our sales team, you will be responsible for building strong relationships with our clients and driving sales growth.As a Customer Sales Representative, you will have the opportunity to work with a dynamic and...


  • Miami, Florida, United States Elevance Health Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Care Representative to join our team at Elevance Health. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our members, providing support and guidance on healthcare-related inquiries, and helping to resolve complex issues.Key...


  • Miami, Florida, United States Mauricio Interiano - State Farm Agent Full time

    Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and driving business...


  • Miami, Florida, United States Alivi Full time

    Job SummaryWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at Alivi. As a CSR, you will provide exceptional support to our health plan partners in both English and Spanish, addressing inquiries about our transportation services.Key Responsibilities:Handle inbound calls in both English and Spanish from health...


  • Miami, Florida, United States Compass Group Careers Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Compass Group Careers. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a Point of Sale system, and maintaining a clean and organized work environment.Key...


  • Miami, Florida, United States Dept Off Street Parking Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our operations division, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Process monthly refunds for...


  • Miami, Florida, United States Playbypoint Full time

    About PlaybypointWe're a leading innovator in the racquet sports industry, providing cutting-edge enterprise software solutions that transform how clubs, players, and coaches operate and enhance their game. Our mission is to deliver exceptional customer experiences that drive business success.Job DescriptionAs a Customer Support Representative at...