Customer Support Representative
2 weeks ago
A Customer Support Specialist at Mac Papers + Packaging will act as a liaison, providing product and services information, answering questions, and resolving emerging problems with accuracy and efficiency.
This role is responsible for identifying and assessing customer needs to generate solutions that exceed expectations.
Key Responsibilities:
- Respond to customers with accurate and complete information using system tools and resources.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Manage customer complaints to provide situationally based solutions within time limits and complete follow-up to ensure resolution.
- Properly document all customer interactions.
- Follow communication best practice procedures.
Required Qualifications:
- Proven customer support experience.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different customer situations.
- Excellent interpersonal and communication skills.
Working Conditions & Physical Requirements:
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.
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