Housing Case Manager I at Compass Housing Alliance
2 days ago
The Housing Case Manager provides trauma-informed services to individuals experiencing homelessness, helping them achieve and maintain stable and permanent housing. This role involves assessment, documentation, information and referral, goal setting, direct advocacy, cooperative case planning, and coordination of services. The Case Manager empowers participants to make necessary connections with the community and providers to improve the quality of their lives.
About the ProgramCascade Women's Program has provided a safe place to live and access to vital resources for female-identifying individuals experiencing homelessness in Seattle since 1999. The program offers 32 units of permanent supportive housing, along with case management and support from a skilled, compassionate staff.
About the OrganizationCompass Housing Alliance develops and provides essential services and affordable housing for individuals and families experiencing housing instability in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community.
Responsibilities- Provide trauma-informed case management utilizing motivational interviewing and strength-based techniques to assigned participants.
- Write clear, objective, and accurate case notes of significant interactions in client files.
- Perform documentation and input data in the Clarity Homeless Management Information System (HMIS) and other organizational data and case management systems.
- Identify barriers and steps necessary to overcome obstacles to successful program participation.
- Assess participant histories and resource/support needs, and opportunities.
- Screen individuals for program eligibility and complete a needs assessment, services acknowledgment, and orientation to the program.
- Develop a plan with the Program Manager to utilize program-based flexible client relocation and assistance funds.
- Establish goals and objectives, monitor achievements through regular meetings and case consultations with referral partners.
- Provide information, referrals, and direct advocacy as needed, utilizing both internal and external resources.
- Link participants with services intended to address significant barriers to housing stability.
- Build and maintain positive relationships with a network of community providers and services.
- Work with property management, supervisor, and residents in successful tenancy practices and resolutions.
- Mediate conflicts, provide de-escalation and crisis intervention, and model appropriate problem-solving.
- Refer to appropriate services as needed.
- Provide milieu management and support to the program and operations team in daily operations of the facility.
- Develop and facilitate life skills training and other relevant workshops.
- Develop and implement community programs supporting housing stability, wellness, and promote meaningful daily activities for residents.
- Develop relationships with landlords and property managers to assist in breaking down barriers to create pathways to housing.
- Utilize available landlord information and referral resources to identify and access private market housing.
- Establish and develop additional private market landlord resources to supplement these other sources.
- Help participants to tour neighborhoods and properties, and provide and discuss options as part of selection decision.
- Assist participants with obtaining the resources necessary to apply for and move into housing.
- Help participants to complete and submit required housing applications and other materials.
- Help participants prepare for housing interviews or other meetings.
- Assist participants with 'move-in' to new housing and with transitioning supports to other provider or other community resources.
- Participate in follow-up support after the participant has been placed in housing to ensure stability and reduce the likelihood of that participant returning to homelessness.
- A minimum of 2-years' experience in a social/human service setting related to housing and homelessness.
- Experience and education that demonstrates competency in and awareness of equity, intersectionality, and belonging.
- Familiarity with issues of housing instability, mental health, substance use, sexual assault, and/or domestic violence.
- Current WA State Food Handlers Permit.
- Valid WA driver's license, proof of car insurance, and a driving record that meets Compass standards.
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