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Housing Services Coordinator
2 months ago
Job Summary:
The Residential Support Specialist will provide high-quality support services to Plymouth residents, working as part of the Permanent Supportive Housing team. This role will maintain a safe and clean building environment, provide assistance to residents, and foster a sense of community.
Key Responsibilities:
- Tenant Services:
- Operate all functions in the front lobby office, including checking and logging visitors in and out, answering telephones, and monitoring security systems.
- Collaborate with internal stakeholders to provide effective support and resources, act as a liaison between Plymouth residents and external service providers, and conduct ongoing outreach to all residents.
- Collaborate and problem-solve with Housing Case Managers and Community Specialists to take actions that align tenant services around resident goals.
- Support and build strong community relationships with all residents in creating a welcoming environment through creative and resourceful strategies that build trust and confidence.
- Building Security & Safety:
- Maintain building security at all times by monitoring and following all building/staff safety and emergency procedures.
- Maintain safety and security by monitoring all general access areas, including for unauthorized guests, and inform the Residential Services Manager of any violation of program rules.
- Conduct regular safety/floor checks and promote a safe, positive, and sanitary environment for residents and staff.
- Janitorial and Light Maintenance:
- Perform light janitorial and maintenance tasks in all areas of facilities, including individual units, common areas, front office, restrooms, trash rooms, equipment rooms, and sidewalks.
- Facilitate access to building areas for contractors, repair and service representatives, and vendors.
- Administrative:
- Assist with general support as needed, including faxing, distributing mail, making copies, and checking radios at the start and end of shifts.
- Ensure significant events involving residents and building operations activities are recorded accurately in the daily log and maintain confidentiality and privacy of residents and compliance with regulatory requirements.
Essential Job Qualifications:
- High school diploma, GED certificate, or an equivalent combination of education and relevant work experience.
- Previous customer service experience and experience providing services to low-income households, families, and adults with disabilities.
- Ability to communicate effectively with tenants, the public, and maintain professional boundaries with tenants.
- Ability to stay calm and work effectively in a dynamic and potentially challenging environment.
- Demonstrated ability to work with diverse populations and perform a variety of duties, often changing from one task to another.