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Overnight Program Support Specialist
2 months ago
POSITION SUMMARY: The Program Support Specialist is responsible for observing, documenting, and responding to the movements of guests, staff, and residents. This role is crucial in maintaining a secure and welcoming atmosphere for all individuals within the facility. The specialist will follow established protocols to ensure safety and will actively monitor activities in the lobby area. As a vital member of the program services team, this position involves providing trauma-informed support and collaborating with team members to enhance community well-being.
PROGRAM BACKGROUND: Since its inception, Cascade Women's Program has dedicated itself to offering a secure environment and essential resources for female-identifying individuals facing homelessness in the Seattle area. The program consists of 32 units of permanent supportive housing, complemented by case management and assistance from a dedicated and empathetic staff.
ORGANIZATIONAL MISSION: Compass Housing Alliance is committed to developing and delivering vital services and affordable housing for individuals and families experiencing housing instability throughout the greater Puget Sound region. We envision a society where every individual resides in a safe and nurturing community. Our organization fosters an inclusive, supportive, and challenging work environment that prioritizes the dignity and well-being of those we serve. We value the diversity of our staff, guests, residents, and community partners as a significant asset and recognize the importance of various perspectives and cultures within our organization.
- LOCATION: South Lake Union Neighborhood
- REPORTS TO: Program Coordinator or Manager
- FLSA STATUS: Non-Exempt
- SCHEDULE: Friday-Sunday 12-8:30am; includes monthly staff meetings
- MEAL PERIOD: Paid (30-minutes)
- SALARY: $21.22 per hour (Step 1) + additional $1.75 per overnight hour
KEY RESPONSIBILITIES:
- Provide trauma-informed monitoring of activities within and around the facility to ensure the safety and comfort of residents and staff.
- Mediate conflicts and offer de-escalation and crisis intervention; model effective problem-solving and refer to appropriate services as necessary.
- Assist in program activities, including meal services and supporting residents with tasks such as laundry access and group activities.
- Address resident concerns as directed by the Program Manager or Coordinator.
- Report on resident and building needs to management and ensure supplies are adequately stocked.
- Perform light data entry tasks and post communications within the building to maintain a welcoming environment.
- Monitor security cameras, conduct periodic security rounds, and investigate any disturbances or complaints.
- Document all actions, incidents, and rule enforcement, reporting any unusual matters to the Program Coordinator or Manager.
- Control after-hours access and monitor guest logs, enforcing rules and restrictions.
- Adhere to safety and emergency procedures in accordance with agency policies.
- Contact appropriate staff or emergency services when necessary.
- Perform light janitorial duties as assigned.
LEADERSHIP AND COLLABORATION:
- Promote diversity, equity, and inclusion in all aspects of work.
- Foster positive working relationships with all agency employees to create a cooperative work environment.
- Represent the organization positively to enhance public recognition and acceptance.
- Complete all responsibilities in a timely and effective manner, adhering to established agency policies.
SUPERVISORY RESPONSIBILITIES: None
QUALIFICATIONS:
- Ability to maintain confidentiality and respect for individuals from diverse backgrounds.
- Knowledge of best practices in de-escalation and crisis intervention.
- Familiarity with local resources for individuals experiencing homelessness.
- Ability to manage difficult interpersonal situations and seek support when needed.
- Understanding of agency policies to maintain safety and security.
- Ability to set professional boundaries and work effectively in a fast-paced environment.
- Strong problem-solving and time management skills.
- Excellent communication skills, both written and verbal.
- Aptitude for learning new technology and office equipment.
EDUCATION AND EXPERIENCE:
- At least 1 year of experience in building security or customer service is preferred.
- At least 1 year of experience in human services, either through work or volunteer opportunities, is desired.
- Awareness or training in equity and inclusion issues is a plus.
- Current WA State Food Handlers Permit is preferred.
- Experience with issues related to housing instability, mental health, and substance use is beneficial.
- A degree in social work or a related field is advantageous.
PHYSICAL DEMANDS:
- Regularly required to talk and hear.
- Frequently required to stand, walk, and use hands for various tasks.
- Occasionally required to lift and carry supplies up to 20 pounds.
- Work involves long periods of sitting, computer use, and walking.
WORK ENVIRONMENT:
- Normal noise level in a human services environment.
- Employees may encounter hazardous materials and will receive training on safety precautions.
- This position requires onsite work only.
- Facilities are monitored for safety and security purposes.
