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Front Desk Representative

1 month ago

Minneapolis, Minnesota, United States Schulte Full time
About Schulte Hospitality Group

Schulte Hospitality Group is a leading third-party management company with a rich history in the hospitality industry. Our mission is to deliver exceptional guest experiences and foster a culture of service excellence.

Job Summary

We are seeking a dynamic and service-oriented Guest Service Representative to join our team at Hyatt Regency Bloomington by Mall of America. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Greets guests warmly and personally recognizes them
  • Reviews arrival lists daily and prepares welcome amenities
  • Escorts VIPs to their rooms and checks them in prior to arrival
  • Answers phone calls promptly and transfers calls as needed
  • Manages cash handling procedures and reports discrepancies to management
  • Keeps the front desk area clean and organized
  • Assists with lobby activation and utilizes proper procedures for guest PPI data
  • Follows check-in and check-out procedures and retrieves necessary identification documents and payment
  • Attends to guest needs and inquiries promptly
Requirements
  • Minimum of one year of experience in front desk operations
  • In-depth knowledge of hotel front desk operations
  • High school diploma or equivalent
What We Offer

As a valued member of our team, you will enjoy a rewarding and fun work environment, exciting perks, and opportunities for career growth and development. Our benefits package includes Daily Pay, free telemedicine and virtual mental health care, multiple health insurance and life insurance options, a 401k plan with company match, paid time off, holiday pay, pet insurance, and an employee assistance program.

About Us

Schulte Hospitality Group is a division of Schulte Companies, operating over 200 locations across 38 states and 3 countries. Our portfolio includes reputable brands like Marriott, Hilton, IHG, and Hyatt, as well as unique, independent, boutique, and lifestyle properties and restaurants.