Front Desk Representative

4 weeks ago


Minneapolis, Minnesota, United States The Hotel Ivy Full time
About Us

Hotel Ivy is a luxury hotel in downtown Minneapolis, offering a unique boutique experience with 136 guestrooms and event spaces. Our Forbes-recommended hotel features a penthouse atop the Historic Ivy Tower, three onsite restaurants and bars, and a Forbes 4-Star retreat at Anda Spa and Fitness.

As a member of our team, you'll be part of a passionate group of individuals who value fun, hard work, and camaraderie. Our HEI Loves culture celebrates our associates with competitive compensation, benefits, and PTO programs, as well as health and wellness packages, robust retirement plans, and travel benefits.

Job Summary

We're seeking a Front Desk Agent to assist guests with arrival and departure, providing exceptional customer experiences. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Responsibilities
  • Greet guests with a warm welcome and provide accurate information about hotel services and local attractions.
  • Complete registration processes, verify guest information, and promote hotel marketing programs.
  • Code electronic keys, provide welcome folders, and verify credit card authorizations.
  • Handle cash, make change, and balance house banks, as well as accept and record vouchers and traveler's checks.
  • Promptly answer phone calls, input messages, and retrieve mail and packages for guests.
  • Close guest accounts, negotiate revenue allowances, and resolve guest complaints in a professional and courteous manner.
  • Remain calm and alert during emergency situations and heavy hotel activity.
Requirements
  • High school diploma or equivalent required, with a college degree preferred.
  • Hotel experience preferred, with a strong ability to work in a team environment.
  • Excellent communication and problem-solving skills, with the ability to adapt to changing situations.
  • Ability to stand and move throughout the front office, with a strong attention to detail and accuracy.
Benefits

HEI Hotels and Resorts offers a comprehensive benefit program, including competitive medical and dental plans, vision insurance, and a 401(k) savings plan with matching funds. We also provide pet insurance, discounts through our 'YouDecide' and Hotel Room Discount programs, and access to our 'DailyPay' benefit for immediate payment of earnings.

As an equal opportunity employer, we evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



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