Front Desk Representative

3 weeks ago


Minneapolis, Minnesota, United States Lofton Minneapolis by Hilton Full time

Marcus Hotels & Resorts is seeking a talented Front Desk Agent to join our team at The Lofton Hotel in downtown Minneapolis.

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience for all.

Key Responsibilities:

  • Check guests in and out of their rooms, ensuring accurate and efficient processing.
  • Respond to guest requests and resolve any issues or complaints in a professional and courteous manner.
  • Provide information and recommendations to guests on hotel amenities, services, and local attractions.
  • Manage the front desk operations, including handling phone calls, responding to emails, and maintaining accurate records.
  • Work collaboratively with other departments to ensure seamless guest experiences.

Requirements:

  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
  • Ability to work a variety of shifts, including mornings, afternoons, and evenings, including weekends and holidays.
  • Previous experience in a customer-facing role, preferably in a hotel or hospitality setting.

We Offer:

  • Competitive wages and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. We will verify the identity and employment eligibility of all persons hired through E-Verify.



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