Front Desk Representative
3 weeks ago
Marcus Hotels & Resorts is seeking a talented Front Desk Agent to join our team at The Lofton Hotel in downtown Minneapolis.
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience for all.
Key Responsibilities:
- Check guests in and out of their rooms, ensuring accurate and efficient processing.
- Respond to guest requests and resolve any issues or complaints in a professional and courteous manner.
- Provide information and recommendations to guests on hotel amenities, services, and local attractions.
- Manage the front desk operations, including handling phone calls, responding to emails, and maintaining accurate records.
- Work collaboratively with other departments to ensure seamless guest experiences.
Requirements:
- Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
- Ability to work a variety of shifts, including mornings, afternoons, and evenings, including weekends and holidays.
- Previous experience in a customer-facing role, preferably in a hotel or hospitality setting.
We Offer:
- Competitive wages and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
We are an equal opportunity employer and welcome applications from diverse candidates. We will verify the identity and employment eligibility of all persons hired through E-Verify.
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