Front Desk Representative

2 weeks ago

Minneapolis, Minnesota, United States Lofton Minneapolis by Hilton Full time

Marcus Hotels & Resorts is seeking a skilled Front Desk Agent to join our team at The Lofton Hotel in downtown Minneapolis.

This is a full-service hotel with a $15M revenue property, making it the first hotel in the Tapestry Collection by Hilton in Minnesota.

Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence, and we are committed to creating extraordinary experiences for our guests and associates.

We are a team of "People Pleasing People" who strive daily to deliver exceptional service and make our guests feel at home.

Key Responsibilities:

  • Check guests in and out of their rooms in a timely and efficient manner.
  • Input and retrieve information from our computer system, ensuring accurate and up-to-date records.
  • Respond to guest requests and resolve any issues or complaints in a professional and courteous manner.
  • Answer phone calls in a clear and professional tone, providing excellent customer service.
  • Input guest requests and information into our computer system to ensure seamless communication.
  • Provide guests with information about the hotel, local area, and services available.
  • Greet and welcome guests as they arrive at the hotel, making them feel valued and appreciated.

Requirements:

  • Excellent customer service skills and a passion for delivering exceptional service.
  • Ability to work a variety of shifts, including first and second shifts.
  • Previous experience in a receptionist, customer service, or front desk role is preferred.

We Offer:

  • Competitive wages and benefits package.
  • Flexible scheduling to accommodate your needs.
  • Free employee meal and room discounts at Marcus Hotels & Resorts properties.
  • Employee referral bonus program and opportunities for career advancement.

We require a stable work history, a positive attitude, and a willingness to be a team player. We verify employment eligibility through E-Verify and are an Equal Opportunity Employer.

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