Front Desk Representative
3 weeks ago
Marcus Hotels & Resorts is seeking a skilled Front Desk Agent to join our team at The Lofton Hotel in downtown Minneapolis.
This is a full-service hotel with a $15M revenue property, making it the first hotel in the Tapestry Collection by Hilton in Minnesota.
Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence, and we are committed to creating extraordinary experiences for our guests and associates.
We are a team of "People Pleasing People" who strive daily to deliver exceptional service and make our guests feel at home.
Key Responsibilities:
- Check guests in and out of their rooms in a timely and efficient manner.
- Input and retrieve information from our computer system, ensuring accurate and up-to-date records.
- Respond to guest requests and resolve any issues or complaints in a professional and courteous manner.
- Answer phone calls in a clear and professional tone, providing excellent customer service.
- Input guest requests and information into our computer system to ensure seamless communication.
- Provide guests with information about the hotel, local area, and services available.
- Greet and welcome guests as they arrive at the hotel, making them feel valued and appreciated.
Requirements:
- Excellent customer service skills and a passion for delivering exceptional service.
- Ability to work a variety of shifts, including first and second shifts.
- Previous experience in a receptionist, customer service, or front desk role is preferred.
We Offer:
- Competitive wages and benefits package.
- Flexible scheduling to accommodate your needs.
- Free employee meal and room discounts at Marcus Hotels & Resorts properties.
- Employee referral bonus program and opportunities for career advancement.
We require a stable work history, a positive attitude, and a willingness to be a team player. We verify employment eligibility through E-Verify and are an Equal Opportunity Employer.
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