Help Desk Support Specialist
4 weeks ago
We are seeking a highly skilled and motivated Help Desk Support Engineer to join our team at All Copy Products. As a Help Desk Support Engineer, you will be responsible for providing technical support to our clients, resolving issues efficiently, and working collaboratively with our internal engineering team.
Key Responsibilities:- Provide technical support to clients via phone, email, and ticketing system
- Resolve support requests professionally and efficiently
- Work with internal engineering team on escalated issues
- Utilize help desk ticketing system to track incidents and communicate with clients
- Create and maintain knowledge base documentation
- Install, test, and configure new computers, servers, software, printers, and network equipment
- Complete proactive and reactive maintenance of servers and workstations remotely
- PC and Mac support
- Active Directory management
- Proficient in Microsoft Office, Exchange, and Office 365
- Network hardware and connectivity troubleshooting/configuration
- Windows Server 2008 and 2012 support
- Basic computer security concepts
- Knowledge base management
- Minimum of High School diploma, Associate's or Bachelor's degree in Computer Science preferred
- Minimum of 2 years' experience working in a technical support role, 3-5 years' experience preferred
- Net+ Certification required
- A+ and Sec+ preferred
We offer a competitive salary of $25-$30 per hour, based on credentials and experience. This position is hybrid after 90 days of training and if a person is meeting their KPIs. We have a strong philosophy and proven track record of promoting from within and offer numerous career paths.
We believe in giving back and supporting our community, and we participate in numerous charitable events through our partnerships, client relationships, and company-sponsored events. We have a strong team environment and offer numerous benefits, including a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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