Help Desk Support Specialist

4 weeks ago


Denver, Colorado, United States Eide Bailly Full time

Job Summary

We are seeking a skilled Help Desk Technician to join our team at Eide Bailly. As a Help Desk Technician, you will provide technical assistance and support to end users in a call center environment via phone, chat, or email.

Key Responsibilities

  • Provide frontline technical assistance and support to end users.
  • Install, modify, or repair computer hardware and software.
  • Troubleshoot computer systems and/or printer hardware issues.
  • Troubleshoot miscellaneous network and server issues.
  • Walk end users through the problem-solving process.
  • Document end user queries, problems, and solutions.
  • Follow up with an end user to ensure the issue has been resolved.

Requirements

  • Excellent client services and communication skills.
  • Proven problem-solving and troubleshooting abilities.
  • Understanding of a call center environment.
  • Basic knowledge of PC and printer hardware.
  • Motivated by working on multiple projects and meeting deadlines.
  • Associate degree in Information Systems, Computer Science, or related field.
  • Previous experience with Microsoft products.

What We Offer

Eide Bailly provides a collaborative workplace based on integrity, authenticity, and support for one another. We offer opportunities for education and career growth, a team dedicated to your success, and benefits that put your family's needs first.

Benefits

Generous paid time off, comprehensive medical, dental, and vision insurance, 401(k) profit sharing, life and disability insurance, lifestyle spending account, certification incentives, education assistance, and a referral program.

Salary Range

$23/hr - $28/hr



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