IT Support Specialist
5 days ago
Bloom Healthcare is seeking a dedicated IT Help Desk Specialist to provide essential first-line support for electronic health record (EHR) systems and other IT-related services.
Key Responsibilities:- Provide first-line support for EHR-related issues, diagnose and resolve issues timely and effectively.
- Manage and track EHR issue and requests tickets, collaborating with internal teams and external vendors, prioritizing requests and escalating complex issues.
- Troubleshoot and resolve telephony issues, including phone system setups, configurations, and ongoing support.
- Communicate company IT updates, changes, and maintenance schedules to all employees.
- Provide IT training and support during employee onboarding including setting up the EHR, Microsoft suite, telephony, and devices.
- Document resolutions, tutorials, and processes.
- Other IT-related duties as assigned.
- 2+ years of experience in IT helpdesk support, preferably within healthcare.
- Experience with EHR systems, eClinicalWorks is highly preferred.
- Experience with call center and telecom workflows.
- Experience with both Windows and Apple devices.
- Experience with Microsoft Office 365.
- Excellent communication and interpersonal skills with a customer-focused approach.
- Strong project management skills with the ability to prioritize and manage multiple tasks.
- Strong problem-solving skills and attention to detail.
- Competitive salary with bonuses and stock options.
- Opportunities for professional growth.
- Collaborative work environment with a passionate team making a difference in healthcare.
- Comprehensive health, dental, and vision insurance including an employer-paid benefit plan.
- 401(k) retirement plan.
- Employer-paid basic life and AD&D insurance.
- Generous PTO and paid holidays.
- Annual continued education allowance.
Bloom Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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