IT Support Specialist

5 days ago


Denver, Colorado, United States Bloom Healthcare Full time
Job Title: IT Help Desk Specialist

Bloom Healthcare is seeking a dedicated IT Help Desk Specialist to provide essential first-line support for electronic health record (EHR) systems and other IT-related services.

Key Responsibilities:
  • Provide first-line support for EHR-related issues, diagnose and resolve issues timely and effectively.
  • Manage and track EHR issue and requests tickets, collaborating with internal teams and external vendors, prioritizing requests and escalating complex issues.
  • Troubleshoot and resolve telephony issues, including phone system setups, configurations, and ongoing support.
  • Communicate company IT updates, changes, and maintenance schedules to all employees.
  • Provide IT training and support during employee onboarding including setting up the EHR, Microsoft suite, telephony, and devices.
  • Document resolutions, tutorials, and processes.
  • Other IT-related duties as assigned.
Requirements:
  • 2+ years of experience in IT helpdesk support, preferably within healthcare.
  • Experience with EHR systems, eClinicalWorks is highly preferred.
  • Experience with call center and telecom workflows.
  • Experience with both Windows and Apple devices.
  • Experience with Microsoft Office 365.
  • Excellent communication and interpersonal skills with a customer-focused approach.
  • Strong project management skills with the ability to prioritize and manage multiple tasks.
  • Strong problem-solving skills and attention to detail.
Why Bloom Healthcare?
  • Competitive salary with bonuses and stock options.
  • Opportunities for professional growth.
  • Collaborative work environment with a passionate team making a difference in healthcare.
  • Comprehensive health, dental, and vision insurance including an employer-paid benefit plan.
  • 401(k) retirement plan.
  • Employer-paid basic life and AD&D insurance.
  • Generous PTO and paid holidays.
  • Annual continued education allowance.

Bloom Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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