Customer Service Administrator
2 weeks ago
Country:
United States of America
Position Overview:
Carrier, a global leader in providing innovative solutions for healthy, safe, and sustainable environments, is seeking a skilled professional to join our Customer Service team. This role is essential in delivering exceptional support to our HVAC Partners, ensuring their inquiries are addressed effectively.
Key Responsibilities:
- Maintain and update system records as per business requirements.
- Conduct audits to ensure data accuracy and compliance with governance standards.
- Assist the HVAC Partners Call Center by responding to inquiries and collecting necessary information for follow-up.
- Contribute to the development of training materials and documentation for change management.
- Manage the daily Salesforce Queue for HVAC partners and Data Administration.
- Collaborate with distributors to categorize issues related to training, technical support, master data, or system bugs.
- Work closely with the HVAC Partners technical team to report issues, assist in testing, and ensure resolution.
- Support various projects and initiatives across multiple departments.
Role Purpose:
The HVAC Partners Customer Support Administrator will play a crucial role in managing Help Desk inquiries and updating Customer Master records. Success in this position requires a calm demeanor when handling frustrated customers, strong analytical thinking, and excellent communication skills.
Required Qualifications:
- High School diploma or GED.
- Minimum of 2 years of experience in Customer Service.
Preferred Qualifications:
- Highly organized with a keen attention to detail.
- Proficient in Microsoft Office, particularly Excel, with above-average skills.
- Able to manipulate and analyze data records effectively.
- Self-motivated with a focus on timely and accurate task completion.
- Exceptional follow-up and follow-through abilities.
- Strong verbal and written communication skills.
- Capable of troubleshooting customer inquiries and issues.
- Adept at multitasking and navigating various system environments.
- Excellent customer service skills, with the ability to communicate clearly with customers of varying technical knowledge.
- Experience with SAP and Salesforce is a plus.
Equal Opportunity Employer:
Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other federally protected class.
Privacy Notice:
For more information, please refer to our Job Applicant's Privacy Notice.
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