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Customer Service Representative

2 months ago


Lewisburg, Tennessee, United States Butler Aerospace and Defense Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Butler Aerospace and Defense. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction and loyalty.

Key Responsibilities
  • Answer incoming calls and respond to customer inquiries in a timely and professional manner
  • Route calls to the appropriate resources and escalate issues as needed
  • Document all call information according to standard operating procedures
  • Enter accurate ordering information into our company system
  • Comfortable working in a fast-paced environment with strong time management and organizational skills
  • Proficient in Microsoft Office Products (Excel, Word)
  • Familiarity with SAP Software and Call Center, a plus
Requirements
  • High school diploma or equivalent required
  • Ability to analyze complex information and draw conclusions/recommendations
  • Strong verbal, written, and interpersonal communication skills
  • Proficiency in MS Office tools
  • High degree of self-motivation to address and improve business needs
  • Sense of urgency, self-initiative, commitment, and sense of ownership
  • Superior follow-up and follow-through skills
  • Highly organized and flexible with the ability to prioritize individual time while balancing customer demands and requirements
Preferred Qualifications
  • Familiarity with SAP Software and Call Center, a plus
Benefits

We offer a comprehensive benefits package, including 401K, medical, dental, and vision, sick time as applicable to state law.

About Us

Butler Aerospace and Defense is an equal opportunity employer and an affirmative action employer. We are committed to hiring and retaining a diverse workforce and recognize that we thrive on diversity and inclusion for the benefit of our employees, customers, and the communities where we are located.