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Technical Support Engineer for Flow Control

2 months ago

Lynchburg, United States Flowserve Full time

Company Overview:

Flowserve stands as a premier manufacturer and service provider in the realm of flow control systems. Our workforce, comprising over 16,000 professionals across more than 50 nations, is dedicated to fostering a sustainable future for all. We pride ourselves on blending global expertise with local insights, encouraging our team to tackle challenges with creativity and innovation. Our extensive customer base of over 10,000 spans various sectors, including energy, clean water, pharmaceuticals, and essential services, enabling us to deliver tailored solutions that meet diverse needs.

Role Summary:

The Field Service Engineering Specialist for Electric Actuation & Digital Products serves as a vital link between our customers and the Flowserve digital products and automation engineering team. This role involves supporting electric actuation tasks for all digital offerings, ensuring seamless interaction with third-party control systems. The engineer will engage in servicing, troubleshooting, and commissioning customer network setups, demonstrating a robust understanding of various network protocols such as HART, Foundation Fieldbus, and Profibus, as well as connectivity with systems from industry leaders like ABB, Emerson, and Siemens.

Key Responsibilities:

  • Leverage technical expertise and relationship-building skills to implement global strategies aimed at enhancing profitability within the Service and Solutions Group.
  • Conduct service activities utilizing diagnostics to troubleshoot and analyze compatibility issues between Flowserve digital products and customer control systems.
  • Provide training to end users and internal support personnel on network troubleshooting and commissioning, acting as a mentor to enhance collective expertise.
  • Assist customers in conceptualizing new applications and upgrading from outdated technologies across various industries.
  • Deliver technical assistance and recommendations regarding digital network interoperability with host control systems.
  • Engage in pre-sales support by providing insights on digital control applications and assisting with technical clarifications on key projects.
  • Communicate directly with customers to ensure their feedback is relayed to product management, fostering a customer-centric approach.
  • Promote a culture of safety to minimize workplace injuries and maintain a secure working environment.

Qualifications:

  • Bachelor's or Master's degree in Mechanical, Electrical, Computer, Chemical Engineering, or a related field, or equivalent experience in Industrial Networks.
  • 5 to 10 years of experience in technical problem-solving within systems and networks, including integration of actuation, valves, and instruments.
  • Proven experience in industrial digital communication and device commissioning.
  • Fluency in English, both verbal and written, is essential for effective communication.
  • Strong understanding of fluid dynamics in process control and the ability to articulate complex concepts clearly.
  • Comprehensive knowledge of instrumentation, process control, and digital communication protocols.

Preferred Skills:

  • Experience with wireless communication in industrial settings.
  • Familiarity with major electric actuation competitors is advantageous.

Benefits:

Flowserve offers competitive compensation, annual bonuses, comprehensive medical benefits from day one, generous vacation time, and a robust 401(k) plan, among other excellent perks.