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Senior Technical Support Specialist

1 month ago

Lynchburg, Virginia, United States Cynet Systems Full time
Job Description:

We are seeking a highly skilled Senior Technical Support Analyst to join our team at Cynet Systems.

Key Responsibilities:

  • Provide extensive technical support for Microsoft Desktop products, including Windows, SharePoint, MS Office Suite, and MS Teams.
  • Troubleshoot hardware and software issues, and escalate complex problems to ensure timely resolution.
  • Communicate effectively with customers, both verbally and in writing, to resolve issues and provide excellent customer service.
  • Work closely with the help desk team to manage and administer desktops and wireless devices, and maintain a high level of technical expertise.
  • Collaborate with the IT team to identify and implement process improvements, and contribute to the development of technical documentation.

Requirements:

  • Extensive experience with Microsoft Desktop products, including Windows, SharePoint, MS Office Suite, and MS Teams.
  • Strong troubleshooting and problem-solving skills, with the ability to communicate complex technical information to customers.
  • Excellent customer service skills, with the ability to work effectively in a team environment.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.