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Front Desk Representative

2 months ago

Albuquerque, New Mexico, United States Spirehotels Full time
Front Desk Agent Job Description

We are seeking a highly skilled and friendly Front Desk Agent to join our team at the DoubleTree by Hilton Albuquerque hotel.

Key Responsibilities:

  • Greet guests with a warm and welcoming smile, using positive and clear communication to ensure a seamless check-in experience.
  • Process guest registrations, including inputting and retrieving information from our computer system, and confirming details such as room rate and number of guests.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Operate the front desk, handling cash, making change, and balancing the house bank, as well as processing payments and posting charges to guest rooms.
  • Answer phone calls, input messages into the computer, and retrieve mail, small packages, and faxes for guests as requested.
  • Close guest accounts at check-out, ensuring a smooth and efficient process, and addressing any concerns or issues that may arise.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to stand and move throughout the front office, with a high level of energy and enthusiasm.
  • Proficiency in using a computer system, with the ability to accurately input and retrieve information.
  • Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.

Benefits:

  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.
  • A competitive salary and opportunities for career advancement.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.

About Spire Hospitality:

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. We offer a comprehensive benefits package, a competitive salary, and opportunities for career advancement in a dynamic and supportive work environment.