Member Relations Specialist
1 week ago
FORUM Credit Union is a member-focused financial institution dedicated to providing exceptional customer service and expert financial advice to our members.
As a Member Relations Specialist, you will be a trusted advisor to our members, helping them achieve their financial goals and live their dreams.
Key Responsibilities:- Perform advanced account maintenance and financial transactions with attention to detail and accuracy.
- Meet monthly sales goals and encourage fellow staff to do the same.
- Assist management staff with member service needs and provide exceptional support.
- Perform outbound calls to build relationships and grow business.
- Open and close the branch and member service lines, ensuring a seamless experience.
- Administer cross-training programs for branch employees, promoting growth and development.
- Stay up-to-date on all Credit Union products and services, making informed recommendations to members.
- High School Diploma or Equivalent
- Previous Customer Service Experience
- Knowledge of Consumer Lending and Financial Products
- Proficient Computer Skills
- Enthusiastic and Positive Attitude
- Competitive Pay
- Student Loan Reimbursement
- Tuition Assistance
- Wellness Programs
- Community Involvement and Paid Volunteer Time
- Professional Development/Award-Winning Training Program
- 401K with Match
- Comprehensive Benefits Package
- Generous Paid Time Off
FORUM Credit Union values and celebrates diversity in the workplace. We are an equal opportunity employer and welcome applications from all qualified candidates.
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