Practice Coordinator
6 days ago
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
Benefits:
- Medical, dental, vision, AD&D, short and long-term disability, and life insurance
- 401k retirement savings with employer match
- Paid parental leave
- Paid time off
- Holiday pay
- Employee Assistance Program
Responsibilities:
Operational Excellence:- Create a positive work environment and support in-office clinician and staff engagement activities
- Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete
- General office duties, cleanliness, and appeal, such as sorting office mail and scanning documents
- Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction
- Provide exceptional customer service, responding quickly and appropriately to patient needs
- Manage front desk responsibilities, including greeting and checking patients in/out in a courteous manner
- Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, and miscellaneous inquiries
- Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service
- Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed
- Handle any urgent requests, triage patient issues, and resolution
- Collect all in-person and telehealth co-payments and account balances at the time of service
- Complete insurance eligibility verification and reach out to patients to resolve any issues
- Provide general clinician support, assist clinicians with administrative questions and/or duties
- Coordinate with clinicians pertaining to any additional patient questions
- Support clinician schedules by auditing for appointment accuracy
- Maintain a pleasant, secure, and motivational working environment in the Practice
Required Skills/Abilities:
- Ability to multitask and prioritize duties to support delivery of high-quality patient experience
- Ability to work independently and as a team member
- Strong communication skills, both written and verbal
- Proficient in using Computer Software Applications (Microsoft Office & EMRs)
- Comfortable handling sensitive and confidential information (HIPAA)
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