Practice Coordinator

6 days ago


Portland, Maine, United States LifeStance Health Full time
Job Summary:

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

Benefits:

  • Medical, dental, vision, AD&D, short and long-term disability, and life insurance
  • 401k retirement savings with employer match
  • Paid parental leave
  • Paid time off
  • Holiday pay
  • Employee Assistance Program

Responsibilities:

Operational Excellence:
  • Create a positive work environment and support in-office clinician and staff engagement activities
  • Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete
  • General office duties, cleanliness, and appeal, such as sorting office mail and scanning documents
  • Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction
Patient Support:
  • Provide exceptional customer service, responding quickly and appropriately to patient needs
  • Manage front desk responsibilities, including greeting and checking patients in/out in a courteous manner
  • Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, and miscellaneous inquiries
  • Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service
  • Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed
  • Handle any urgent requests, triage patient issues, and resolution
  • Collect all in-person and telehealth co-payments and account balances at the time of service
  • Complete insurance eligibility verification and reach out to patients to resolve any issues
Clinician Support:
  • Provide general clinician support, assist clinicians with administrative questions and/or duties
  • Coordinate with clinicians pertaining to any additional patient questions
  • Support clinician schedules by auditing for appointment accuracy
  • Maintain a pleasant, secure, and motivational working environment in the Practice

Required Skills/Abilities:

  • Ability to multitask and prioritize duties to support delivery of high-quality patient experience
  • Ability to work independently and as a team member
  • Strong communication skills, both written and verbal
  • Proficient in using Computer Software Applications (Microsoft Office & EMRs)
  • Comfortable handling sensitive and confidential information (HIPAA)


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