Audio Visual Systems Specialist

1 week ago


Sacramento, California, United States Encore Event Technologies Full time
Job Summary

We are seeking a highly skilled Technical Lead to join our team at Encore Event Technologies. As a Technical Lead, you will be responsible for the setup and operation of audiovisual systems in a hospitality environment, ensuring complete customer satisfaction.

Key Responsibilities
  • Setup and operate intermediate audiovisual equipment, including troubleshooting technical issues and resolving problems quickly.
  • Provide excellent customer service, exceeding the expectations and needs of internal and external customers.
  • Maintain a positive relationship with clients through effective communication, monitoring events and checking in on customers throughout the day.
  • Anticipate equipment challenges and changes in a timely and professional manner, understanding the technical aspects of the job and demonstrating advanced operational ability.
Requirements
  • High school diploma required, Associates degree preferred.
  • Encore Technical Level 3 Certification required, with new team members certified within 30 days.
  • 1-2 years of customer service or hospitality experience, with 2-3 years of audiovisual experience required.
  • A valid driver's license is required for team members in positions that may operate Company vehicles.
Benefits

We offer a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as flexible spending accounts, employee assistance programs, and retirement planning options.

Additionally, we offer a range of rewards and incentives, including a premium recognition program, performance incentive plans, and employee referral programs.

We are committed to providing ongoing training and development opportunities, including classroom and on-the-job training, Encore University, and career pathing.

Relocation and global transfer opportunities are also available.



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