Guest Services Manager
1 week ago
Front Desk Supervisor - Denver, Colorado
Welcome to the Springhill Suites Denver Downtown, a modern hotel that combines contemporary design with exceptional service. Experience a vibrant downtown atmosphere, spacious and stylish suites, and adaptable meeting areas suitable for various events. Our dedication to excellence is reflected in our partnership with Metro State University's Hospitality Learning Center, where we provide mentorship opportunities for student interns and engage with the community.
Key Benefits:
- Employee Referral Program - Earn between $500 and $1000 based on the position
- Complimentary Monthly RTD EcoPass
- Free Onsite Parking
- Savings on various products and services through Sage Savings Spot Deals
- Discounted hotel rates at all Marriott/Starwood & Sage properties
- Comprehensive benefits including Medical, Dental, Vision, 401K & Flex Spending Account (for Full-Time Employees)
- Paid time off for vacations, sick days, and holidays (for Full-Time Employees)
- A supportive work environment that encourages personal growth, recognition, and professional development
Overview:
As a Front Desk Supervisor, you will be responsible for overseeing front office operations to guarantee exceptional service for our guests. Your role includes managing the front desk team, addressing customer inquiries and concerns, and maintaining high standards of customer satisfaction.
Responsibilities:
- Supervise front desk operations to ensure outstanding guest service
- Train and mentor front desk staff
- Promptly address and resolve customer issues
- Efficiently manage check-in and check-out procedures
- Handle cash transactions and maintain precise records
- Promote hotel services and drive revenue through suggestive selling techniques
- Stay informed about hotel events and local attractions to assist guests effectively
Qualifications:
- High school diploma or equivalent experience
- At least 1 year of experience in a similar role
- Knowledge of hotel front office operations
- Excellent customer service and communication skills
- Leadership and management capabilities
- Proficient in computer systems and cash handling
Physical Demands:
- Effective communication skills, both in-person and over the phone
- Ability to manage reports and utilize computer systems
- Continuous standing and guest interaction
- No driving responsibilities required
- Ability to lift, push, and carry guest luggage as necessary
Environment:
This position is primarily based in a climate-controlled indoor setting, with occasional outdoor tasks. The role involves standing and engaging with guests, without the need for driving.
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