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Guest Services Representative

2 months ago

Denver, Colorado, United States Crestline Hotels & Resorts Full time

Guest Services Representative Job Overview

The Guest Services Representative plays a crucial role in ensuring a seamless experience for our guests. This position involves:

  • Facilitating the check-in and check-out processes for guests
  • Managing incoming phone inquiries and providing assistance
  • Addressing unique guest requests with professionalism
  • Upholding positive interactions with guests at all times
  • Resolving any guest complaints effectively
  • Ensuring overall guest satisfaction throughout their stay

Qualifications:

  • High School Diploma or equivalent required
  • Minimum of 1 year experience in a customer service role
  • Proficient in basic computer operations

About Crestline Hotels & Resorts:

Crestline Hotels & Resorts is dedicated to fostering diversity and providing equal employment opportunities. We are a prominent player in the hospitality sector, renowned for delivering outstanding service to guests around the globe. Be part of our mission to create memorable experiences for our guests.