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Guest Services Representative

2 months ago

Denver, Colorado, United States Crestline Hotels & Resorts Full time

Guest Services Representative Job Overview

The Guest Services Representative plays a crucial role in ensuring a pleasant experience for all visitors. This position involves:

  • Facilitating the check-in and check-out processes for guests
  • Managing incoming phone inquiries and providing necessary information
  • Addressing unique requests from guests to enhance their stay
  • Fostering positive interactions with guests to maintain high satisfaction levels
  • Resolving any complaints or issues that may arise during a guest's visit
  • Striving to ensure guest satisfaction is prioritized at all times

Qualifications:

  • Completion of high school education or equivalent
  • A minimum of one year of experience in a similar customer-facing role
  • Proficient in basic computer operations

About Crestline Hotels & Resorts:

Crestline Hotels & Resorts is dedicated to promoting diversity and equal opportunity in the workplace. We are a prominent player in the hospitality sector, known for delivering outstanding service to guests across the globe. Be part of a company that values excellence and commitment to guest satisfaction.