Strategic Partnerships Manager
1 week ago
Extend is a pioneering company in the protection plan industry, leveraging cutting-edge technology and exceptional customer service to revolutionize the $100 billion-per-year market.
Our innovative, omnichannel, and API-first solution empowers merchants to offer protection plans both online and in-store, while providing customers with a seamless and modern support experience. Recently, we expanded our addressable market with the launch of a shipping protection solution, covering consumers in case of lost, damaged, or stolen packages.
We are a venture-backed startup in downtown San Francisco, led by founders with a history of successful exits. Extend simplifies the technology stack for the product and shipping protection industries.
About the RoleAs a member of the Strategic Partnerships team, you will play a pivotal role in driving strategic growth for a Series C startup on an exciting growth trajectory. You will work closely with executive leadership and product teams to spearhead emerging and mid-market partnerships with top brands and retailers in Apparel, Footwear, Beauty/Cosmetics, and Consumables industries.
This role involves orchestrating internal and external teams to establish long-term relationships with our partners, managing complex engagements, and delivering tailored solutions to meet their needs. We are seeking detail-oriented self-starters who thrive in ambiguous and dynamic environments, possess exceptional problem-solving skills, and excel at building strong relationships.
Key Responsibilities- Lead 3-9+ month consultative sales engagements, collaborating with C-level executives and cross-functional project stakeholders.
- Cultivate strong external relationships to understand partner needs and develop customized solutions.
- Develop and maintain an in-depth knowledge of Extend's products, services, and eCommerce/Retail trends & KPIs.
- Coordinate internal cross-functional efforts across Solution Engineering, Pricing, Product, Legal, and Growth Strategy teams.
- Create and deliver customized materials, including financial models, presentations, and commercial agreements.
- Generate qualified pipeline through creative, multi-channel, outreach strategies using a diverse tech stack (Salesforce, Outreach, LinkedIn, ChatGPT, SimilarWeb, BDR support, etc.).
- Achieve and exceed weekly/monthly KPI and Performance Metrics (calls, meaningful connections, qualified opportunities created, pipeline developed, deals closed, etc.).
- Shape and build a growing sales organization.
- Bachelor's degree.
- 3-5+ years of experience in sales (closing), consulting, or account management, with a track record of successfully executing complex projects.
- A curious, entrepreneurial individual with plenty of grit & analytical prowess with a strong bias towards action.
- Proven ability to build and manage multiple stakeholder relationships.
- Excellent negotiation, written, and verbal communication skills.
- Strong team player excited to work cross-functionally and build internal relationships.
- Outbound lead sourcing experience (60-70% self-generated pipeline).
- Flexibility to travel as needed.
- Experience selling to the Retail industry or experience selling Payments, POS, Retail tech, Martech, or API-driven technologies.
- Located in the Bay Area and excited to come into office 2 days a week.
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